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Staffing/FTE counts in Symposium Call Center
I am trying to do some staffing comparisons based on headcounts or FTE's. I have been able to find a table inside of Symposium called eAgentLoginStat that shows the total duration that an agent was logged in. This works great with the exception that it is only good for about 30 days. Can I get...- jahillia
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Need help going from Avaya to Nortel/Meridian
Just switched jobs where I worked 14+ years with an Avaya switch/setup/reports etc. The company I work for now has a Nortel/Meridian setup. I know NOTHING about this! Is there some type of comparison somewhere I can try to relate to? For example; we have a secretary that keys in A LOT of...- jahillia
- Thread
- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
