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Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Advanced Routing
Ok this is a question for all you old Bell heads. Is there a way to do ASA threshold queuing by skill level for the same skill type. Example I have main vector with skill 43 pri M that is the call center. We have backup agents that are skill 14 which is a time clock hunt-gr that doesn't...- theericho
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Line Side T1 (DS1 to Dialogic Card)
I have read numerous threads on setting up line side T1's for dialogic cards and followed the steps. My first question is what is this adapter called and where do I get it? http://www.mediafire.com/file/uzdwaqzntgw/db15toRj48.JPG? The following is a trace of my two identical VDN's. The 01a13 Ds1...- theericho
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Call center RONA problem
Hi, We have recently started noticing more Ronas in our call center group using CMS realtime exception logs. We're running definity G3siV12 & CMS V12. This group agents are set to auto-answr with headset buttons enabled, so not sure how they could be getting RONAs. Aren't calls controlled by...- theericho
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- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
