I am trying to service observe a VDN. I am able to observe agents ok. I have checked the cor of the VDN oberserved is set to yes and the cor options on page 13 is set to yes and same with the station observing. When I list trace on the station I get this.
dial 4357
denial event 1683...
I have an incoming ANI that I would like to redirect to another extension. The caller is calling in on ISDN Prime and is calling various DID's in our system. I looked at other threads and can't figure out the EC500 method. Can someone give me the exact steps.
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