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We have an older Opt 61 transitioning to a Cisco call manager system. They are tied together with a PRI and all calls (including our operator) come in on the nortel. The problem is, the operator is fielding a lot of calls and transferring them to various cisco phones. The cisco users do not...

At one time I knew a command that could query a digital phone set and that set would return certain information like model and firmware revision. I cannot remember this command for the life of me.... Does anyone know it? I tried searching this forum but could not turn up any valid results...

So, I have a very sticky situation that is making my life un-fun. The situation is that we have 3 phones in a room. These 3 phones will need an individual private/unique DN so that when the person calls out they can leave a call-back DN so it does not ring the other 2 phones. The other...

This is a fun one. I have a MIRAN II card which no one else has used around our place, so I am stuck with a really annoying problem. I was able to get it all configured with the set based administration route and it seems to work ok. The problem is when I go to record a message I press 5 to...

So, I am pretty new to Nortel but do have a little practical experience. I do a lot of normal day to day phone stuff and every once in a while I mess with a route or ACD queue, but have a question that has stumped me that I cannot find here (this forum is awesome). Basically it is this: I...

Ok, this is probably an easy question but I cannot find anything anywhere that will help me. I am trying to automate our ZenWorks imaging even more, and wanted the ability to install specific zenapps after the windows image was put down. Is there a tool or a novell program that will take a...