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  • Users: jffrylewis
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  1. jffrylewis

    How to search for phone number using OTM

    Can someone tell me what steps I need to do in order to search for a phone number in OTM?
  2. jffrylewis

    Problem with Y-jacks working on Avaya IP phones 4622 series

    Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...
  3. jffrylewis

    Problem with Y-jacks working on Avaya IP phones 4622 series

    Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...
  4. jffrylewis

    Problem with Y-jacks working on Avaya IP phones 4622 series

    Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not...
  5. jffrylewis

    Call restrictions

    How do you restrict a phone from calling outbound but have the capabability to recieve calls externally. Isn't this done with NCOS,CLS or TGAR? Not sure if all needs to changed or if only one. Any help would be appreciated.
  6. jffrylewis

    Activity Code Reporting

    Does anyone know how to setup activity codes for agents ? I have added the codes I want to use.Is there another step besides making sure the agents have an activity code button on their phones and that the activity codes are in Activity Codes Lists in Symposium ?Do i need to add agents so they...

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