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  • Users: RachaelD
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  1. RachaelD

    Elapsed time using value from only one field

    I have a date/time field "Timestamp" that is a date/time an agent changes an Event Type (values are login, ready, not ready, logout). I group on the Agent Name, then on @Date - which is a formula datetimetodate({eAgentLoginStat.Timestamp}). Then I group on time -...
  2. RachaelD

    Need Week Starting Date in Group Header for monthly report

    I want my report to show the first day of the week in the group headers for my Timestamp (which is grouped by week). My query is for the lastfullmonth. If I put the Timestamp in the header, it just shows a random date in that 7 day period. Minimum brings the first day of the month...
  3. RachaelD

    Date Range manipulation needed

    I used Ken Hamady's formulas for Business Days and Business Hours and that works great, but the date/time fields I'm using sometimes report back hours and days that I don't want to include in the scope of my work day, therefore my calculations on time to resolve have strange results and show a...
  4. RachaelD

    Can I show all fields when the fields have no data?

    I am doing a report where I need all of the fields to show, even if they have no data. This is a timekeeping report, and I have an advanced graph showing On change of Time_Keeping.Full_Name and Time_Keeping.Short_Description show value Sum of Time_Keeping.Weekly_Total. If a person doesn't...

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