Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: bernece
  • Content: Threads
  • Order by date
  1. bernece

    ACD tracing

    Hi All, I am trying to map out our 81c in order to understand how all the numbers in the ACD, CDN, etc relate to one another and to ensure that we have everything in our atempt to replace it with an VOIP system. Is there an easy way to map what all the extensions to see where their next hop is...
  2. bernece

    Contact Center configuration

    Hi All, I am trying to create a queue in contact center that basically just counts the number of calls received to a specific number. That is one part of the problem. I am then trying to get the call to route through the 81c to an ip phone in call manager. The CDN part is routing to the ACD...
  3. bernece

    QSIG between OPT11 and Cisco 3825

    Hi all, I have created a QSIG trunk between a remote option 11 and the Cisco 3825 at the same location. I have been able to get the 2 systems to see each other, but am unsuccesful in completing a call accross the trunk. I get a fast busy when I try to make a call from my ip phone. I see the call...
  4. bernece

    Call Manager version 8.0

    Has anyone upgraded to Call Manager 8.0? If so, have you noted any major issues?
  5. bernece

    Allowing * commands

    Does anyone know of a way to allow * commands in the Nortel environment? We have a hybrid system until we switch our call center over to VOIP, but in the meantime we are changing from Meridain Mail to Unity Connection. The new voicemail works just fine on the Nortel phones, but it does not allow...

Part and Inventory Search

Back
Top