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  • Users: JustMack
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  1. JustMack

    Unknown system restart reason code

    I need some help. Yesterday our Octel 350 unexpectedly restarted. I see in the status log when it rebooted, but I haven't been able to find the reason code. Any help would be appreciated. Status log posted below. *** System Restarted >>> INVESTIGATE SYSTEM ENVIRONMENT 00000 1CC09500 00000000...
  2. JustMack

    Message Waiting on Cortelco analog phones

    Help! We just migrated several users from an NEC IPX system to our Avaya switch. They had message waiting indicators on Cortelco analog phones that worked on the NEC but don't work on the Avaya. We're thinking that the phones may use either FSK signaling or neon, because it doesn't work on the...
  3. JustMack

    MWI on Cortelco analog phones

    Help! We just migrated several users from an NEC IPX system to our Avaya switch. They had message waiting indicators on Cortelco analog phones that worked on the NEC but don't work on the Avaya. We're thinking that the phones may use either FSK signaling or neon, because it is apparently not...
  4. JustMack

    Extensions starting with 0

    I am asking this on behalf of an NEC administrator, so bear with me. Is the a way to have extensions starting with with 0 (ex: 01058) and an attendant/operator on an NEC2400 IPX system? With Avaya and other systems this is possible by using a feature called inter-digit timeout. Thanks.
  5. JustMack

    NEC 2400 to Octel 350

    I am trying to figure out how to connect a NEC 2400 to an Octel 350 using T1 TIC's. What card do I need on the NEC side to connect to the TIC's? On the NEC, do I assign the T1 ports the station? Avaya's config notes are extremely vague.
  6. JustMack

    MCI integration question

    I have a legacy IVR system that used to be connected to an Avaya switch using SMDI integration via a VoiceBridge unit. Now we want to connect it to an NEC 2400 IPX system, but I'm not sure how the NEC MCI integration works. I have found a VoiceBridge unit for NEC(model VB-205) online and am just...
  7. JustMack

    No invalid mailbox prompt?

    When a user enters an invalid mailbox number, the system prompts for a password three times and then drops. Is there someway to give a prompt that the caller has entered an invalid mailbox?
  8. JustMack

    Integrating NEC 2400 and S8700 on same 350 possible?

    I am trying to find a way to add an NEC 2400 to our current Octel 350/Avaya s8700 setup. Integration for s8700/350 is currently handled via 1 of 2 SMDI links. Has anyone integrated both an NEC 2400 and an s8700 on the same 350? Could I use the second SMDI link to connect the NEC 2400? Or does...

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