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  • Users: rmercer
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  1. rmercer

    S8300LSP/G700 Reset System 4 - Network Region

    Just curious if anyone can answer why the Network Region of the PROCR in an S8300 defaults back to 1 after a Reset System 4. We have multiple S8300LSPs that are in different network regions. After a system reboot, which happens twice a day with translation file updates, the PROCR network...
  2. rmercer

    911 Not showing in CDR

    I had someone place two calls to 911 and hang-up this morning. Although it's nice to have a visit from your local law enforcement we feel it's not necessary! :-) I checked my CDR reports and there are no entries for the calls. Does anyone know the logic or reason behind emergency calls not...
  3. rmercer

    AT&T Takeback and Transfer (TNT)

    We are looking to implement AT&T Takeback and Transfer. We are being told by AT&T that we will need to out pulse a call with *t proceeding a toll free #?? The 'Inserted Digits' portion of the route will not allow a '*t'. My service with AT&T is ISDN-PRI. I've got a G3R 9.5. If you are using...
  4. rmercer

    CMS Dictionary Table

    Does anyone know what table in CMS the Dictionary terms are stored? I'm looking for the actual table and not instructions on how to open the dictionary in Supervisor :-) I'm looking to do a mass update on all of the dictionary items and can't fathom the idea of doing it one at a time in...
  5. rmercer

    CMS user rights

    Is there an easy way to assign the same user rights from an existing user to a new user? Kind of like a dup command or copy command. I'm trying to avoid having to input 379 individual VDN's for each person I'm adding. My system is CMS R3V9. Any help is greatly appreciated. Thanks, Ryan
  6. rmercer

    Harassing Phone Calls

    I have a user who is receiving hang-up calls from outside our facility. We have PRI but the calling ID is blocked so we can not identify the call. Does anyone have any suggestions for intercepting or blocking 'blocked' calls? MCT does nothing for us and of course CDR doesn't have the info as...
  7. rmercer

    WinSPM Password Programming in Legend

    I'm new to the Legend system and am trying to access a V4.0 through WinSPM (v3.0). I connect to the processor's modem via *10, but when it asks for the password I cannot get in. This is a system that has been a test unit for several years and no one knows anything about it. I can program...
  8. rmercer

    Where to find a G3vs

    Does anyone have a line on a G3vs? I'm looking for one to do some testing and trade shows. Thanks, Ryan

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