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A customer is asking questions on the m5616 phone. I cant find anaything on that phone. Any idea as where i can find info Thank you

on a sl1 option 81, the customer want's to ad the call name display from the C.O. Is there something to program in the customer data block or aneywhere else in the systeme . Thank you

we have an option 81c 4.5 There use to be a err or sch or ovl... code comming out every time that a phone was disconnected or reconnected from the systeme, and whe dont see that code anymore. Would any of you guys remember what these codes are Thank's

We have a option 81 c and 21 call center, symposium and genesys. When a superviser is listening to a agent,by using the observe key, no other superviser can listen at the same time to that agent. The problem is, that by mistake a superviser can type a whrong agent number and listen to a agent...

Is it possible to program a CDN as an extention DN in Call Pilot. IT doesn't seem to work, it says that the person does'nt participate to that service Thank you for your time

What's the purpose of having more than one DCNO in a IDC table. What are they used for. Thank's

Hi I have a qpc138 b card on a 81c, i need to know the speed of the card. From what i know, it's from the dip switch that whe fix the speed. The problem is that i can't find the schema in the Nortel books. Anay one have the schema on hand, or where i can find it. Thank's

Hi guy's How do you create a new pick group, I Know how to assing a phone to an existing group, but not how to create a new group. Thank's in advance Ben

Hi If y want to know how many members are busy on a route, what do y do. Is there a load and a command that exist to check a specific route thank you

Hi you guy's Can anyone qive me the AT command's for a modem on a SL1 system thank you in advence Shou.