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We've got a site-to-site VPN tunnel with all ports open. When we try to logon to the domain we receive "Domain is not available" error message. I've verified that DNS, WINS, etc are all configured properly - I can logon locally and browse to domain resources by name, and authenticate to...

we've got a pile of users in California accessing our server in Boston for POP3/OWA. The users would like to have the ability to change their password remotely. I suggested a VPN/remote desktop combination to log in and change passwords. ANy other thoughts? ThankS! -DJ ACA-I, Convergence+...

I thought there was a registry key you could edit to adjust the volume of music on hold (wav file). Does this ring any bells for anyone? THX! -DJ ACA-I, Convergence+, Net+ A+

Seems like an odd request, but a provider recently asked me if I could busy out line 12 coming out of an integrated T1. Could I do this by connecting Tip and Ring together or would this create havoc on the IADD? Thanks! -DJ ACA-I, Convergence+, Net+ A+

Hi all, I'm upgrading a customer's SCN in the near future and wanted to get some feedback since our last upgrade (from 3.1.56 to 4.0) that didn't go so well since Avaya didn't QC before the release. The customer has a 6-site SCN with Centralized VM, all IP 406v2's. Thoughts, comments...

Hi all, I've set up two conference bridges (one per site) on an SCN. Now the customer wants to PIN protect entry into the bridge. I've got it working for the main site (where the centralized VM lives) but can't seem to get the other site to connect. I have it set up like this: SHort code...

Outcalling is enabled, and turned on. I've got the lines assigned to the port extensions, no centrex, outcalling schedule set to always, but still no outcalling! No call/line restrictions.. I'm stumped! Anyone have any ideas why I can't get this to work? -DJ ACA, Implement IP Office...

Hi all, Our customer is complaining that when voicemail is recorded the audio level is so low they can barely hear it - both on a digital phone as well as through VM to email .wav file. I thought I read something a while back regarding a registry entry/hack that could be made to adjust this...

hi all, I'm troubleshooting an Intertel system for a customer (I'm primarily an Avaya guy) and have run in to a blockade... The customer wants us to enable the music on hold feature for their Intertel Eclipse phone system (which they claim once worked). I've verified that the music on hold...

Stumped... way out of my league... plodding through help, nothing looks right. I just want to add a new number to be recogenized and covered to an extension, but not sure where to enter the new number!! Definity DOPE Dan -DJ ACA, Implement IP Office Convergence+, A+

Hi All, I'm working on a system where they're using a PRI and I've created an Incoming call route to recognize the last 4 incoming digits like so: Incoming number: 2xxx Destination: . Calls are routed properly to the 4 digit extension. I also created an ICR for 2700 like this...

We're going live on a new customer deployment today and found that the Auto Attendant and greetings have the first 1-3 seconds clipped from the beginning of the recordings. Called tech support and was told this was a known issue and that there was a patch but that it had to be provided by Avaya...

Hi all, We've got a couple of users who are never in the office and have unconditional forwarding setup on their extension so that all calls go to their cell phone. When dialing their extension directly (or through the Auto Attendant) the calls forward properly. I'm told, however, that when...

Anyone know how to force a log rollover for the VM debug program? There's a button for this in Monitor, but I can't seem to find one for Debug. Thanks! -DJ ACA, Implement IP Office Convergence+, A+

Hey all, I'm running 6 concurrent instances of Monitor to log each of my 6 sites on the SCN. It appears that while Avaya has provided details as to how to run multiple instances (copy monitor.exe into a separate directory) it's less than ideal. After a server reboot I have to open each and...

Hi All, I can't seem to get the PC Softphone to work as I expected. I've got the required licenses and have set up the user for Phone Manager Pro in the IPO configuration. When I log in, I get a message that the configuration has been changed to softphone. I can call extensions on the...

I have calls coming into one IP Office, then being forwarded to the main site on the SCN where they're answered by the receptionist. The calls are often transferred back to the originating site to be handled by an agent. Can I add some info somewhere to tell the receptionists which site the...

Our customer asked how to forward a message that was left in her mailbox to another mailbox. I listened to all of the prompts and read (and reread) the documentation, but can't seem to find this feature anywhere. Is it possible that the Partner Voice Messaging card doesn't do this very simple...

Our customer has created customized financial statements. When trying to delete a report, she highlights it and clicks delete but it doesn't go away. What gives ? Most of what I've seen says something about a corrupt printer driver?

Customer emailed recently that someone in their office had called 911 and got NOTHING... dead air. Luckily, (no one was hurt, and) I was not involved in this deployment and religiously test 911 on all new installations. But fixing the issue brought some questions to mind. It appears that the...