Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: as1981
  • Content: Threads
  • Order by date
  1. as1981

    IPOCC database select

    All, I'm using a sql query element to execute 'select newid()' from a MS Sql server. I can see from the TT logs and a text to speech element that the value it's storing is a number instead of a guid. I think IPOCC is treating it as a numeric? Is there anyway to correct this? I also tried...
  2. as1981

    SQL query advanced mode

    All, I'm using the advanced mode so I can specify joins. However when I try to use the 'first record' element I can't create any field assignments because the field list is empty. Should it be possible to use the sql advanced mode and use the first record element? The eventual plan is to use...
  3. as1981

    Upgrade from 4.2 to 9.1

    All, We are looking at the above upgrade. Would anyone mind helping with the following questions?: 1. Which OS do the IPOCC and VM Pro servers users? 2. With the VM Pro is possible to create different users and allow them access to only certain modules? 3. Is it possible to create users within...
  4. as1981

    CCC The remote server returned an error: (404) Not Found.

    All, CCC 5.0.39. This was working fine but now gives the above error when I try to load the CCC reporting. I've tried running a repair install on the CCC with no change. Any ideas? Thanks Andrew
  5. as1981

    VM Pro 4.2 Call transfer

    All, We have our calls set to go from the IPO to the voicemail pro, through some menus, and then transferred to the hunt group. Is it possible for the call to be automatically transferred to a shortcode/voicemail module when the conversation with the agent is completed? I don't think it is...
  6. as1981

    VM Pro 4.2 call tag

    All, Our calls take the route IPO > VM Module > Hunt group > transfer to VM module for survey In the first module we allocate a unique tag to the call. This shows on PM Pro correctly. Is it possible to pass this tag back to the VM survey module? Or as a second option identify, within the...
  7. as1981

    CCC Transport connection

    All, CCC 5.0. When I try to launch the reporter it gives the error unable to write to the transport connection. Has anyone seen or fixed this before? I've tried it from the server itself and remotely. Thanks Andrew
  8. as1981

    CCV 5.0 custom reports

    All, I'm trying to create a custom report. It publishes OK but whenever I try to run it I get the message box "Location" and when I click OK it goes back to the report list. Has any one seen this before and knows the solution? Thanks Andrew
  9. as1981

    IPO 4.2 time

    All, We have 4.2 installed on a 406v2. The time on each handset (mainly 5421's) is different. Can you tell me where the time is coming from? I can't see an option to change it on the handset? If I missed it in the documentation somewhere your welcome to send me the link and I'll read it...
  10. as1981

    PC wallboard lost calls

    All, IPO 4.6.2. CCV 5.0 I'm trying to display lost calls for a group on the wallboard. I have tried our highest numbered group (6000) and a lost call does not show on the screen. I've also tried one of our groups which actually receives calls and it also doesn't show the lost call. Lost calls...
  11. as1981

    VM Pro 4.2 DB execute

    All, I have an execute statement following a database open statement which sometimes works and sometimes fails with the same user inputs. The system e-mails me the user inputs when the execute fails and when I try it works fine. Is there any way to obtain the failure reason? Does anyone have...
  12. as1981

    4.2 overflow queuing

    All, I have 3 groups: Store Store overflow Store last Store has a 5 second overflow timer Store overflow has it's overflow timer set to off Queuing is switched on for each group I have two questions: 1. The target report for Store shows "Longest waiting lost time" of over 1 minute. The call...
  13. as1981

    CCC Incoming Calls by Target Group

    All, We have three groups Store, store2 and store3 each overflowing to the next. Can anyone answer the following for me?: Is a lost call on the store group lost completely or could it have been answered by the other groups? Is the average wait lost just applicable to that group? I have an...
  14. as1981

    VM service and DB license

    All, We are using a database license with VM Pro 4.2. It's been working fine for a few weeks. Yesterday it stopped talking to the database and callers were being cut off. I restarted the VM Pro service and it started working straight away. Is this a known problem? Is there anything that might...
  15. as1981

    VBScript CPx variables

    All, VM Pro 4.2 with VBS license. I am trying to compare two variables (I've tried CPx variables and DB variables) and either make the system follow the vbscript action true/false actions or at least set a variable but I can't get it to work. Any help appreciated. My two script parts are...
  16. as1981

    Database two executes

    All, VM Pro 4.2 I'm trying to achieve the following: 1) Do a database select which returns several records 2) Use a column from the first select as the input for a second one. 3) When the second select is finished repeat the process with the next record from the first select However I do...
  17. as1981

    DB result TTS

    All, VM Pro 4.2 I am new to this apologises if this is a newbie question. I've successfully returned a value from a database and it's in DB0. The value is '2010-07-08 17:24:01'. However when I put DB0 into a speak text action (generic TTS installed) it only announces the date and not the...
  18. as1981

    Screen pop vbs file

    All, PM Pro 4.2.23 I'm trying to execute a .vbs file using screen pop. I've tried the following in the 'external' path setting: c:\call.vbs c:\windows\system32\cscript.exe c:\call.vbs c:\windows\system32\cscript.exe "c:\call.vbs" c:\windows\system32\cscript.exe 'c:\call.vbs' I've also tried...
  19. as1981

    Play configuration menu pin

    All, I've a feeling I've missed the obvious on this one... VM Pro 4.2 I want to set up a play configuration option which is accessible through a DDI. I've got a menu which takes the callers extension number and I can pass that to the play config menu using $KEY as the mailbox number without a...
  20. as1981

    Database license

    All, IPO 4.2 VM Pro 4.2 (27) Can anyone confirm if the database license which comes within the IPO Advanced License can connect to a mySQL 4.1 database? The help file says "Most ODBC databases". Thanks Andrew

Part and Inventory Search

Back
Top