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Does anybody have subj for MCD4?

Looks like AWC application is not marking UDP/RTP packets with EF DSCP=46 marks. Users, who call the bridge over our private network from remote locations are having voice quality issues. I have opened a trouble ticket, but maybe someone knows how to enable it in the application or which range...

Could you remind me how to create loopback IP trunks and use them for rerouting calls to an internal extension instead of a toll-free numer which is pointing to one of the DID which is pointing to an extension. Some people are keep dialing long 800 number instead of short extension from their...

Just would like to hear opinions. I was looking at vMCD solution and tried to compare cost of traditional 3300 MCD and vMCD. I could not find any advantages going virtual... The hardware cost is high, you must allocate a lot of resources out of the VMWare host system to MCD, so the benefit of...

I'm trying to perform an online upgrade of MXe controller running 9.0.2.18 to MCD4.0 UR2 When I run the software upgrade tool and pull the licenses, it returns all 0s. Does it mean that I'm not entitled for the upgrade or it a software bug. I successfully pulled licenses from the controller...

Is there any way to increase debug level for networked voicemail? I have a number of complains from trusted sources that some of the messages forwarded from inside of the voice mailbox will come back as undeliverable. I could not repeat the problem and don't see any errors in existing logs...

I have a sort of a situation. One of the bosses wanst me to remove "Music on" button from the main screen. Also the last digit of the number which is displayed on top of the screen is not visible, so I have to fix it. 3300 MXe SW:9.0.2.18 Any ideas are highly appreciated

Has anybody observed following issue? MCD4 10.0.0.13_1 CC 39.1.0.57_SP1 CX controller Embedded Voicemail fails ovrnight During directory sync it reports these errors Unexpected Result->Cvm_server_tbl::GetLocalRecord() Failed to find a local record. Check the NVM Servers table to make sure that...

Hi, I'm looking for any way to see all extensions which have call forwarding enabled along with destination. Thanks

So, here is the situation. 3300ICP SW 8.0.11.7 Customer ordered Caller ID on LS trunk lines and I have enabled CLASS in Circuit Desctiption form and ANI trunk in LS trunk COS. Now I have 4 rings before AA will pickup and no Caller ID. This indicates that system is waiting for Caller ID but...

I'm trying to upgrade EM5 to EM6. AMC is unlocked (according to VAR) Getting following message in logs: I’m trying to install EM6 and installer fails with following diagnostic in AMC sync log file: Starting sync at Mon Aug 06 14:27:30 2009 Server refused our public key. FATAL ERROR: Server...

I have seen the answer here but cannot find it. So here is my problem. Voicemail ports generate 2 rings calls every minute or so to the operator. If the operator manages pick it up, there is dead air in there. It stopps after reboot and in week or two will start all over again. SW 8.0.11.7 3300...

I have noticed that SIP device call processing changed dramaticaly in V9. So Polycom is not working any more as it use to work. Transfer is working fine, but it disconnects Polycom and it is not possible to use a feature code for conferencing. As a work around we create conference from a...

Registering a Generic SIP phone to ICP. V9.0.0.41 First attempt to call this phone triggers major alarm and system restart!!! Any ideas? -------------------------------------------------------- data access Exception current instruction address: 0x014b43a8 Machine Status Register: 0x0000b032...

This happened after upgrade to 9.0. If I put CFNA on the extension to my cell phone (external number) and call this extension from my desk phone I see it ringing for CFNA timer long, then it places a call to external number and keeps ringing on extension AND the cell phone until cell phone VM...

I need an advise what would be the best way to route incoming calls through 6160 to multiple destination. I'm trying to include 6160 into resiliant schema. Currently, when all menus played and conditions compared, the 6160 will route a call to specific destination. Ports of 6160 split between...

There is one (1) 6160 IQ server connected to one (1) 3300 ICP. This ICP is a node of a cluster. All calls routed to 6160 ports were coming from a PRI trunk connected to the same ICP, so there were no problems. Now I need to route calls from other nodes from the same cluster. Hunt group is...

I got into a situation when technically everything is working but ACD reporting cannot be processed properly. Controllers 3300 MXe SW: 8.0 UR5 6110 SW: 5.1 In this case I have two groups of agents. One group is local and reporting works just fine. Another group is "Overflow1" and set as...

I have a need to change physical path of the voice RTP traffic between two networks and use dedicated link. The problem is that phones scattered across the entire network and it's hard to create routing policy in the network. I can use SIP B2BUA with RTP proxy, create SIP trunk and assign...

Just wandering what is going to happen when IP4 will be unavailable for new installations. If anybody knows about Mitel's plans, I'd appreciate any input.