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  • Users: slackerou
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  1. slackerou

    Multi port box for remote access

    Hi All, I am trying to reduce clutter with modems/terminals etc. Can you recommend a good device(product) that will allow me to connect to it via IP then give me the options of connecting to the serial ports for Mail, PBX ports etc; I would like to have a modem to this device as a backup just in...
  2. slackerou

    Skillset service level confusion

    Hi, I understand DNIS Sevice Levels but can someone explain Skillset Service Level Threshold and how it affects the Real Time Display? Is that pegging value in seconds? Example, if Service level at the skillset is set to 5, is that 5 seconds or 5 calls answered?
  3. slackerou

    PRI NI2 and call type UNKNOWN won't transfer

    Opt 61c, Succ 3.0, SCCS 4.2, Genesys IVR Hi all, I have 2 PRI's built as NI2 interface. Call comes in, route to a CDN that gives a ROUTE TO command to a Genesys IVR connected via Lineside T-1. One of the options in the IVR requires a transfer to an external number. I made this option a CDN...

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