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I am having trouble doing a backup on a Call Pilot 100 2.0. I can log into the Call Pilot at 192.168.110.10 with my ip address of 192.168.110.12. I go to operations, backup and exit out of the browser. I get into the BRU and set up a place for the backup to save. When I give it the Call...

I am running a MICS XC5.0 with a NAM 4.0 behind it. The NAM has failed and I can see that the fiber light coming from the NAM is out. Is there any way to fix this or some place to get a new fiber card for this NAM?

I have a customer that created an information mail box 30 and attached it to ext 30 because they are out of mail box seats. I need to delete this information box. I think that I have to go through sysmgr but I don't know the login and password for this. Can someone help with the login and...

I am running a CICS 7.1 Norstar and I have 2 customers in the same ATT exchange that are about 15000 feet from the CO that tell me that they have poor volume on transmit and receive. I can raise the receive but have no control over the transmit. Under lines there is an option for Long, Medium...

Some one is looking to put a phone off site that has a CICS. Is there a devise that could attach to a CICS that would allow an IP phone to work on a CICS 7.1?

I have a MICS 5.0 and a NAM 4.0 and tried to delete mb 272. Mail box 272 is a subscriber mb attached to ext 272. When I hit delete it says that the mail box is in use. I pulled a report of the CCR trees and 272 is not in a CCR. There are no messages in the mail box. What else will give me...

I have a MICS 5.0 and am trying to turn on called ID so that when a call comes in the ringing phone can see the calling number before the phone is picked up. I can only see it before it is picked up if I hit Feature 811. Am I missing something? Thank you for the help.

I have a customer with R1T1 software that wants caller id but I'm not sure that the R1T1 will support the CI card. Does anyone know for sure if this will work and what limitations it has? Thank you in advance.

I have a CICS 7.1 and a CP100 1.5.32.01 that I am unable to do outbound transfer. I can access the AA, then the CCR and when I dial for path 1 I can see it take a line in pool A but it drops the call and says that the route for this call is not valid, or something like that. I have 2 lines in...

I am trying to read the Voice Mail 4.0 PDF's from the CD but most of them seem to have passwords on them. Where do we go to get the passwords for these PDF's?

I have a MICS 3.0 and need to add the 2nd 6 port combo card. I can get the upgrade tool to go to 4.0 and the 6.1 software. After upgrading to 6.1, can I jump to the MICS XC 7.1 without any problems? Thank you for any help.

Has anyone come up with a fix for the Norstar LSDS and CLID trunk card failure for systems that are very close to the telephone central office. This is for the lines that have high ring trip current. I know that Nortel says that they have a resistive cable to use but if I know what that...

I have a BCM 50 3.0 and have trouble conference calling. I can make the 1st call, put it on hold, make the 2nd call and hit feature 3. Display says "press held line". I press held line and the display shows both lines in conference but no one can hear each other. Has any one come across...

I have a MICS 4.1 with PRI and the transfer call back on busy calls the transfering party back imediately with out waiting the 12 rings that I set it to. Does anyone know if there is an issue with the 4.1 software?

There is a very small hole in the case of the CICS close to the amphenol cables that has a reset button below it on the mother board. Does anyone know if this is to send the data base back to default or exactly what this does.

I am going to try to do a backup of a Call Pilot 100 and restore it into another machine with a different serial number. I have added only a key code for 4 additional mail boxes. Is this possible and would I lose the additional mail boxes. I would like to save the AA greetings amd MB greetings.

I have a BCM 400 3.7 and am changing 2 T1's to 2 PRI's. The T1's are running AMI now. I can see where to change to the PRI setting and I think I need to set them to B8ZS and ESF. Does this sound correct so far and do I need to do a reboot of the system before the PRI will take effect?

I have a problem of 500 set link timing for transfering a call has to be below 300ms or it will drop the call. This is only on the 2 shelves of loop 4. Loop 20 does not seem to have this problem. I am told that it is a possiblity of the 2 controler cards for the 2 shelves in loop 4 needs...

I am a vendors tech with over 100 sites and would like to arrange the customer info in alfabetical order. It would be easier to find each customer. Also the date of last backup never populates. The older version of Norstar Manager had both of these features. Does anyone know how to make...