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  • Users: vtphilk
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  1. vtphilk

    OverRide InBound CallerID

    Is there anyway to override the callerid name on a inbound PRI? I am the IT person for a SMB and everytime I call in they don't understand I'm the IT person and answer it about 50% of the time. Anyway to change the CLID name to be "IT Admin" or something. I thought about if I make a contact...
  2. vtphilk

    IPO 8.1 Upgrade - Allowed to patch service packs within same release?

    So I know this is a noob question and I tried searching but could not find a answer. With the new upgrade license stuff, do I need to buy a new license for upgrade within a major release? IE> I purchased the 8.1 upgrade license a few months ago (December) for a client to go from 6.x to 8.1...
  3. vtphilk

    Upgrade Recommendations 5.0.26 -> 8.1?

    I have a question and need some help determining my best path. My vendor I was buying from has been MIA and not answering emails so not sure if I need to find a new one or what. So been looking online but I have a client with an IPO 500. They have asked we upgrade it to get to the latest...
  4. vtphilk

    IPO 6.0 - 5620 VPN Phone with Netgear FVS318v3

    So I'm trying to get a couple 5620's hooked up to a 318v3 netgear. I have tried to follow some of the users that have done it on this forum but not having luck. From what I can tell the fvs318v3 does not support 'users' so you can only use the PSK methods which is fine for me. But, I have...
  5. vtphilk

    IPO 5620 Phones New or Not?

    Anyone know the story on Avaya IP phones 5620's. According to the install guide all the way back to 2007 (4.x) says they are no longer available from Avaya and are replaced by the 5621's. However, I just bought three 'new' 5621's from a dealer and they sent me 5620's. They are claiming these...
  6. vtphilk

    IP 500v2 - 6.0.18 - Hunt Group Night Service License Required?

    So I have another IPO system that I split a medical office off of when they moved out. Purchased a basic 500v2 with R6 installed and 10 DS phones (5420) and PRI T1. The problem I am running into is the hunt group will not let me put a fake extension in to forward calls at night to a 'answering...
  7. vtphilk

    IP Office 500v2 - R6 - Combo Card Licenses

    Does anyone know if the 10VCM channels require a Avaya IP Endpoint license for each phone you want to hook up? The docs are not clear since the VCM32 and 64 come with 12 licenses does the VCM 10 on the combo card come with any? I just need to support 3 remote VPN 5621SW IP Phones so I assume...
  8. vtphilk

    VPN Router for Remote Phones

    I'm quoting out a IPO v6 system and thinking about putting 96xx phones for the remote phones. I have done a few 5621 systems with remote phones to a PIX 500 cisco's. Question is, seems everyone is using Netgear FVS338 these days. Is this the golden standard for the vpn remote phones on...
  9. vtphilk

    Voicemail Pro 5.0 Migrate to new Server

    Anyone have any idea of what the trick is to move Voicemail Pro 5.0? I have done it in the past and just had to stop the services, copy the "VM" Folder, then start services. Do I have to backup registry or something now? I'm trying to move from SBS 2003 to SBS 2008 (32bit -> 64bit). So maybe...
  10. vtphilk

    In a Jam - Upgrade to 5.0.18 and PRI T1 Incoming Channels

    I just upgraded to 5.0.18 from 4.2.x. We have a frac PRI from a carrier and we have 10 channels from them. So in IPO we have 10 licenses for channels. So I have channels 1 -> 10 in service and the rest out of service. Problem is, the carrier randomly round robins the incoming calls to the...
  11. vtphilk

    Recommendations on Fax Service

    Anyone have any tips on howto get reliable faxing working thru IP500. We have a VOIP T1 from Megapath, where they provide use a PRI for voice then 4 analog ports for fax. Even with the ports being analog, we still have problems with older credit card machines, postage machines, and certain...
  12. vtphilk

    Ideas for 150 Analogs Ports off IP500

    Anyone have any large analog deployments with a IP500? I'm trying to quote a residential apartment building who has a about 130 apartments that they do short term rentals on. These rentals include dialtone and they currently pay for 130 POTS lines 100% of the time. We want to get them a IPO...
  13. vtphilk

    Upgrade for 4.2.14 to 5.?

    What is the recommendations from everyone? I have a IP500 with about 50 users connected to a PRI. Debating if I should go ahead and upgrade from the 4.2.14 current load it is running to the latest 5 which came out in Q12010. I usually wait for a few maint releases of a release (5) to deploy...
  14. vtphilk

    SIP Trunk Provider Recommendation

    Anyone have good luck with a particular sip trunk provider with a IPO 500 ? I'm thinking about getting 2-3 channels of SIP Trunk to grow capacity and deciding on a provider now. But want to be sure I find one that will play nice with IP Office :). I also would like to find one that will...
  15. vtphilk

    Calling extension using Default Dial Extn is Direct Dialing

    I have looked and looked thru my short codes and cannot figure this out. Some background: ShortCode: #xx , N , Direct Dial #49 , N , Dial Extn (This is so that then cannot dial direct me) I have a extension which is a VoiP phone 49. We are running 4.2.14. The extensions in the office...
  16. vtphilk

    New IP Phones 1703,1708,1716

    Anyone know anything about the new phones mentioned in the R4.2 documentation? Approx retail cost and when they might be out? I'm looking for some lower cost phones for a deployment and the cheapest I can get from our supplier seems to be the 5410 which are in the $150 rang. The 5420 is...
  17. vtphilk

    Quality of Release 4.2?

    Anyone have any feedback on problems they are having or not having in Release 4.2? I'm currently running a IP500 on 4.1.15 however would like to upgrade to 4.2. We have a PRI with 10 channels and about 40 digital sets mostly (5420's). Then about 10 VoIP sets as well. I really want to try out...
  18. vtphilk

    ARS Secondary Dial Tone

    I'm trying to get a setup using ARS to play secondary dial tone. The scenario is client dials 66. Short code sends this action with the code 66N; to telephone number N at the line of ARS Route ID 60 (See attached pic for ARS setup). I then have a ARS setup to send out the proper digits (I...
  19. vtphilk

    How Many Wire Pairs do 54xx Digital Phones use

    Just trying to confirm how many wires a 5420/5410 digital phone uses or the DS ports in general on the IP Office. I have reviewed the installation manual etc..and can't find it for sure. I'm fairly certain it's the normal 2-wire/ 1-pair but just want to confirm. I need to put about 30 DS...
  20. vtphilk

    Special Short Codes for Groups of Extensions

    I have a client that is going to have two different offices sharing the same IP500. The main reason is they want to share a PRI T1. My question is, is there a way to set 20 extensions/users that when they dial 9 to get out they get one shortcode/ARS and then another set of 20 phones dialing 9...

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