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Hi - Current situation - we have agents that take IB calls and then transfer the caller via VDN (--> Hunt Grp --> AEP --> Survey App)- and once that caller takes the survey, we can run reports on the survey app which include the AgentID that transferred the caller to the survey. When I do...

Hi - It's me again :( So - I have my One-X Communicator on my laptop configured/registered to our SBCE via TLS 5061 (I believe Shared Control requires a TLS connection). When I hop on my Citrix client (which is on our internal network) and try and connect to the Session Manager (via TLS 5061)...

Hi - I have successfully connected my One-X Communicator to our SBCE by exporting/installing the SMGR CA cert on my laptop and modifying the .xml file ( <EnableHostnameValidation>false</EnableHostnameValidation> ) I downloaded a trail version of Agent for Desktop and attempting to run this...

Hi all - Looking to export this for using One-X Communicator registrations to our Avaya SBCE. Can you tell me where to export this so I can install it on my pc? Thanks Robert

Hi - So I have my Avaya Agent for Desktop connected via SIP and is registered to our Session Mangers...but when I open my One-X Agent and try and login using 'Place and receive calls via - Deskphone'....I get an error message stating 'the telephone you are trying to share control of is...

Hi - Trying to figure out the 46xx setting to allow the correct display on the SIP sets we have. Currently when dialing local/LD - the format is incorrect (see below) LD - 1-xxx-xxx-xxxx is displayed as xxxxxx-xxxxxx Local - xxx-xxx-xxxx is displayed as xxxx-xxx-xxxx thanks all! Robert

hi all - Does anyone know if the amphenol cable that is used on the back of the 650's will work on the 450's? ...or if not - is there an adapter that will marry the two? I am replacing the 650's with 450's (IPSI issues) and the 650's have quite a few analogs I'd like to move over (in a...

I am running a measurements report in the CM for a Route Pattern and it's showing blocked calls. I run a CMS Trunk Summary Daily on all the Trunk Groups (TG) in the RP and it shows no blocked calls. How can this be? In addition - I am showing re-hunts on a TG (188) that appears to tie up...

I am having an issue with some phones that can not use a SIP tie trunk between 2 CM's we have. They are setup with the same COR...using same Route Pattern...going out same SIP tie trunk. Yet - I am receiving a 404 Not found (No route available) on some of my stations. Why are some being...

hi all - I know this has been gone over before but I haven't seen many threads on phones that are SIP registered with AST and NOT getting the CM Feature set. Any ideas on what to look for to correct? I checked my Auth Domains on phone/Sig Grp. I show my SIP phone registered and do have the...

Hi guys...I know this has been mentioned before in other threads before but I can't find one that refers to a site with IP phones (threads have all been about digital). So we have a network fresh soon and we are getting new VLAN's and will have to change the IP of our BCM. If I change the BCM...

so is there anyway to determine a phones MAC on a BCM 450? thanks! robert

so - we are changing an option on our phone VLAN soon and the network group is assigning a new set of IP's addresses in this same VLAN. Since the phones are set to full DHCP - once he makes the change and pops the ports (will power the phones off and then on thru the POE) - will the phones...

Hi - so I have a application that has a block routing to a cell number...but I can remember the application names I programmed this for (we have hundreds of apps). Is there a way to do a search in App Builder against that mobile number which would show me what application it's referenced in...

hi - I built a PHTM (500) that is set to call fwd (FTR DCFW) to another phone....but when I call the PHTM DID from my cell phone - once it fwds the call to the other phone it is not passing the callerID of my cell but passing a generic number for our company. is there a way to pass the callerID...

Why won't this work on my CS 1000? I set my NCOS to 7 (which allows international) - then set my TGAR to 12 (which is good for this as my 1140 phone is set with NCOS 7 and TGAR 12 and it dials this international number just fine).....but why won't the 500 work? When I call the 500 built - it...

hi - I have a lot of skillsets built in my CCMS...is there a way to export all these to an Excel spreadsheet thru the web client? thanks!!

OK - so weird one... I can call a user at their ext (8921) and have them Park me...then after 120 seconds the Parked call goes back to 8921. Good. ...but...if this same user takes an inbound ACD call and Parks the call...after 120 seconds the caller goes to another user in a totally different...

I'm trying to get Nortel Agent Desktop Displays 06.00.011.00 working on Windows 7 and know it's not supported. Seems that on Windows 7 it gets stuck at "Logging in to Contact Center Manager Administration server '...', please wait." We recently had to switch Cores on our Network and thinking...

hi - what troubleshooting steps can I do if my TLAN Node IP address is down (not pingable)...I think this is not a physical connection? thanks