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Can anyone tell me if there is a differene between Change DN and just clicking on the extension in element manager and changing the extension number manually. I have a BCM 450 and I had multiple user move when I enabled Set Relocation. When Set relocation was enabled someone later came along and...

Someone has stated that EFA is a way to make an external transfer using the telco Recall/Flash through a a voicemail Custom Service. I have a TVM 50 and a TDA-30. The option it seems i need to enable is the EFA Transfer option in the parameters menu of the voicemail. The programming doesnt seem...

I have a TVA-50 with a tda-30 and cant seem to make the personal greeting for each voicemail pickup. After the call forward timer expires it gives the caller a generic message stating to press 1 to leave a messasge for the extension and does not play the greeting i recorded for the voicemail...

I have a TVM50 voicemail and a TDA-30 hybrid system. I am trying to set an external transfer through an auto attendant (Custom Service). I can make it work using the transfer out option and dialing 9. I was hoping to be able to initiate a transfer sequence that could use the hookflash transfer...

I am tring to upload a wav file to a BCM 400 4.0 using music manager. When i try to upload it the file shows up right away in the file manager where it should take a minute to upload and does not play. When i upload the same file to a 3.7 system it works fine. It takes a minute or two like it...

I have a call centre reporting customer who was using MYSQL 4.1 for their call records and now it must be setup on Microsoft SQL on a different computer. I am not very familiar with SQL and need to move the records to the Microsoft SQL Server. Any help would be appreciated

I have a BCM 400 3.7 which i will probably be upgrading to 4.0. It currently has 1 DTI card, 4 DSM 32 cards and 1 GATM 8 card. Can i remove the the GATM 8 and add another DSM 32. This would use all my busses and bring my digital phones up to 160. I just am not sure if the BCM can handle 5 DSM 32's

Is there any way when a user connects to a BSR 222 VPN client they are able to see other workgoup computers and their shared folders.

I have two BCM 50 3.0 systems with sip trunks between the 2. I want to be able to call between system on each CCR tree. For example, when i call system A i want to be able to call system B by just dialing their 3 digit extension in the CCR tree. Currently if i assign the extension a path in the...

I have a BCM 50 version 1.0 that keeps cylcing through the boot process. It does the same as any other system (two orange lights, then the bottom light flashes 10 times, then goes to one orange and one green light)]but after sitting at the orange and green light for about 2 mins it restars back...

I have a customer with a BCM 400 version 3.7. From time to time when the use the call forward all feature it does not take the change. He has his phone call forwarded to another extension but instead it still rings the extension and goes to his voicemail after 4 rings.

I have a BCM 50 3.0 fully patched with echo issues. The system consists of 1 BCM 50 3.0 with Digital phones at the main site and 5 locations with roughly 4 phones per site all connecting over VPN. The echo only happens when using the analog lines. I know you can tune the lines when you have echo...

When I try and add a new user in my BCM 400 3.7 system i get the following error: Generic Error (error in getting the RAS user accounts server)[11.1.36] I haven't done a reset yet but the customer told me he has.

I have a customer with a BCM 400 4.0 with the latest System 20 patch installed. The following issue has happened twice now since March. When there is a power outage and the UPS eventually dies, programming on the system is changed. Peoples DID's are pointing to the wrong extensions and some...

I have a BCM 50 3.0 that has been restarting periodcally recently. I had a look at the logs and the first error i see is "**ERROR** FUMP channel not ready MPS service aborted" Follwed by errors of a bunch of service stopping unexpectantly. Anybody have any ideas

I have 2 BCM 50 3.0 systems. I installed 2 sip trunks between the two locations. I normally setup the dialing plan between the two systems as CDP but the customer wanted to keep their old extensions which are the same in both locations. Therefore i decided to go with UDP. I am having trouble...

Is there any way to Block incoming Caller ID on a BCM 400. I see the option under call pilot CLID routing but there lines aren't answered by auto attendant. This is a BCM 400 4.0.

I have a customer with a 2050 softphone R2 on a BCM 50. They say 3/4 of their calls have static and beeping. This is the only IP phone on their network. THis happens remotely as well on the local network. The error i am getting on the BCM are: Listening R Violation cleared PAcket loss violation...

I have a BCM 50 with a 4 BES50 and 4 BSR 222. I need to setup QoS on the system as they are shared over the wan. I understand how to setup VLANS but am confused on how to give priority to the Voice. The computer and 1200 series IP phone will share the same port. Does anyone have any step by step...

I have a BCM 200 that restared due to a power outage. Sine this happened they cannot retrieve voicemails. They can login and put their passwords in and their hear their recorded name but the the screen displays "cannot continue". When you delete and re add the mailbox it works fine. Any ideas.