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  1. LeeMcCauslin

    Transfer to busy line not going to voicemail

    HI folks - long time no see- mostly because things are running pretty smoothly which is good. But I have an odd thing that I'm not sure what to do about. I have a 3903 on a 61C release 4.5. I have 2 SCR numbers programmed on it that I want to keep separate - line 1 does not rollover to line 2...
  2. LeeMcCauslin

    Do calls to "We're sorry that number is not in service" count...

    as completed calls to the Telecom billing system? My call center is basic ACD group - No Symposium. Option 61C and CallPilot. We aren't up to version 5 yet (4.5?) I run a daily report where I collect, cost and report on incoming and outgoing calls for the call center - one of the metrics...
  3. LeeMcCauslin

    MyCallPilot won't go past the intital screen

    MCP version 4.04.04..10and the Callpilot is also v4.It's been working fine for years and then suddenly nobody can login - it goes to the initial page where you can download the player and/or Windows media player but when you hit "continue" (becasue I already have full desktop messaging player...
  4. LeeMcCauslin

    mycallpilot won't go to login page

    MCP version 4.04.04..10 and the Callpilot is also v4. It's been working fine for years and then suddenly nobody can login - it goes to the initial page where you can download the player and/or Windows media player but when you hit "continue" (becasue I already have full desktop messaging player...
  5. LeeMcCauslin

    LD 117 Stat Buf - storage space full

    >ld 117 OAM000 => stat buf CDR ENL TRF ENL STN DIS Storage space is 100.0% full I have been having problems collecting and costing for the last several days - could that be part of the problem? When I look in the collection log it says there wsa an error connecting to the detail1.img file...
  6. LeeMcCauslin

    Is there a way to see which ACD set is msb?

    at any given time? The supervisor of our only dept on an ACD group wants to check up on his people. Option 61C, rls 4.5 with a standard ACD package - we do not have Symposium. He has an M3905 and I am ordering a 22key KEM for him (so he can more easily observe sets) (Thinking I can add OBV...
  7. LeeMcCauslin

    Easiest way to make a phone outgoing only?

    If possible at all? 61C 4.5 Probably use a spare M3902 I have laying around. They want to be able to make calls but not receive any. Of course I'll give it a non-DID extension but is there anything else I can do? I told them I wasn't sure it could be done but that I'd ask. thanks!
  8. LeeMcCauslin

    DOC - Door Opening Controller questions.

    Hi guys, I saw in this thread that the DOC is an optional part of the Doorphone. Is that my only option for a "buzzer" to let people in the door? We currently have a locked door with a regular 2008 mounted on the wall outside the department in the hallway. People call whoever they want...
  9. LeeMcCauslin

    Full Desktop Messaging VS IMAP folder for receiving faxes

    Option 61C (upgraded to CS1000 components) Release 4.5, Call Pilot server release 04.04.04. CallPilot Manager is release 5. Desktop messaging is also at 5. I have had half a dozen users (including myself) using Desktop messaging for a couple years - both Voicemail and Fax coming to our...
  10. LeeMcCauslin

    On a related dual boot issue...

    Didn't want to hijack Nocandu's thread as my issue is slightly different: I have 3 entries on the boot screen because of a failed install. I had a vista computer. I installed a second hard drive so I could dual boot Vista/Win7 The second hard drive turned out to be bad but it worked long...
  11. LeeMcCauslin

    IP phone (I2004) stuck in transfer

    I2004 on CS1000 stuck on "transfer last num 2224 local mode" User says she didn't transfer anything. Phone was working and then she noticed it was not. Site is about 300 miles away so I can't get to it but I have had her try: unplugging and plugging back in: boots to same message Used...
  12. LeeMcCauslin

    SSU Button questions (On M39xx phones)

    Couple questions: Is it possible to relable these SSU keys? I have a few users who need access to more than one SSC list - it'd be nice if their keys could say List 0, List 1, etc...(I mean short of writing on the phone with a Sharpie). My set is a 3904 so I have extra buttons up top to make...
  13. LeeMcCauslin

    Anyone try Desktop Merssaging on Windows 7?

    I couldn't get the Nortel fax printer driver to install. I had it working in Vista but I guess that got changed a little too much. (Desktop messaging 5.00.41.17) The voicemail to email part works and I can receive a fax but I can't send. Oh well, I know it's a lot to ask from just a release...
  14. LeeMcCauslin

    network error message help

    my switch (Opt 61C with sig server and release 4.5) has been rolling these messages all night: IOD365 Data send failed, retry timeout, addr=192.168.142.206, sCount=3, rCount=0. IOD370 192.168.142.206 IOD365 Data send failed, retry timeout, addr=192.168.142.206, sCount=3, rCount=0. IOD370...
  15. LeeMcCauslin

    ACD group scheduling and manual override

    I have an ACD group that is for a department that is open 6 days a week. As it stand right now, they have set business hours controlled by an application I built in app builder: Mon - Thur hours Fri - Sat hours closed on sunday People who call this department outside of the business hours get...
  16. LeeMcCauslin

    Call Forwarding and voicemail between two systems

    Hi folks, I have two systems - 61C here and CS1000 down south. Both have sig servers and we are connected so that we can 4 digit dial between systems. I have two ladies who perform the same job at both sites and they often need to forward their calls between each other so calls from outside...
  17. LeeMcCauslin

    Will this external ringer work on my BCM setup?

    Valcom Loud Ringer Horn (Station Port/CO Line) (Model # V-9925A) I have all IP phones on a BCM50 at a remote location that is connected back to my 61C here at HQ. (I can program them from here) Dial tone at the remote site is provided by splitting 11 channels off an incoming T1 via an Adtran...
  18. LeeMcCauslin

    Ring volume won't stick? i2002/bcm50

    My users at a site are telling me every time there is a blip in the power/power outage the ring volume on their i2002 phones gets reset to 0. These are all PoE from a BES50. I have an i2004 on my desk so I tried setting the volume up higher (via services/phone options/volume/ringer) and then...
  19. LeeMcCauslin

    VoIP, BCM50, Getting dialtone but can't dial

    BCM50 at remote site registering to my signaling server at HQ (Option 61C rls 4.5) They use my CallPilot and I build phones for them in my switch. they have I2002 phones. Their incoming phone lines are split off a T via an Adtran. (10 lines) Users say incoming calls work fine. Set to set is...
  20. LeeMcCauslin

    Follow-up question regarding CLID

    OK, I have 2 CLID table entries. As far as I can tell, they are exactly the same except for the ESA_HLCL. ENTRY 0 HNTN ESA_HLCL 226 ESA_INHN NO ESA_APDN YES HLCL 407226XXXX DIDN NO HLOC LSC CLASS_FMT DN ENTRY 3 HNTN ESA_HLCL ESA_INHN NO ESA_APDN YES...

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