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An issue came up during the additional of call recording software at one of sites of not being able to capture the ANI of inbound calls at our operators using consoles. When I made test calls the operators only saw a trunk route access number when they ansewred the number and then I investigated...

I have an executive that wants his phone to buzz once, the same as when he is on the phone, but not ring. Can this be accomplished using the options on the set or by proigramming an executive or distinctive ringing or is it even possible to do this? this is on a Option 81c (CS100) with 3.5 software.

I can't remember if it is possible but I am trying to forward one of 4 lines out of a CICS on to a night & evening schedule to an answering service, is this possible? if so how can it be done? Can I set up only one line to follow the schedules?

I am trying to get a DID to forward to a server we have connected via a PRI and have it carry the Caller ID and the Dn being called. I have it CDP'd/DSC with DN but cannot connect to it from the outside world. If I change to TSC will all the information carry or am I missing something in my...

We have finally upgraded to Call Pilot and my Applbuilder won't allow me to make recordings from within the application because it says "Call Pilot Player" is not installed on my PC. Where can I find this player at? The vendor has just told me to use the Telset Maint. call in but you have to...

I have a user that is wanting to have a DID sent to an 800 number and then input a site id #. My problem is I can't get the DMI I made to input any pauses after the 800# to allow the Site id # to be entered in the far end system? Any ideas?