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Hi there, I'm trying to register more that one SIP extension from the UCx to a SIP phone that can have multiple SIP accounts. I can get the first one to register but, not any more. Anyone ever been able to make that work? Bob H Sharing the wealth of knowledge with whomever is willing to learn.

Hi everyone, I'm new to the IP Office so be gentle to me. I have a IP Office V2 with 7.0 (27) software. I have 4 - 1416 digital phones to install. There is a Combo 6210 Digital / Trunk card in the system. When I plug the phones in, the display shows "Waiting FW Upgrade". Where do I go from this...

Hello everyone, I have a customer that has an IP Office where the incoming calls are answered by a "Time Condition" with a Day greeting and a Night greeting. It currently is done with an Hours treatment. What the customer wants, is two phones with a button on them turn turn the Night Service...

Hi everyone, I have a customer that has a BCM 50 Release2.0. They have the latest patches that Nortel released a few years back. Customer had a AT&T PRI in the system and were getting Name and Number on the incoming Caller ID. Customer just switched over to a new carrier service that is a bonded...

Hi Everyone, I have a customer that purchased a Multi-Tech Fax Finder Model FF230 to connect to their Nortel MICS Release 4.1. We can't find any documentation that shows how to connect it and programm everything. Any help would be great. Thnak You in advance.

Hi there everyone. I have a customer that upgraded their BCM 400 Release 3.7 to a BCM 450 Release 6.0. The system is a redundant system and after the upgrade, the 2nd hard drive keeps failing. They have replaced the hard drive and re-installed the RAID keycode file. Any thoughts on what they can...

Does BCM 4.0 support NI3 protocol on PRI service? I have a customer wanting to know this for their service vendor.

I have a customer that has a BCM50 3.0 and using all IP sets. They want to be able to take their phone how with them and plug into the internet and have their phone connect to their system with their extension number. HELP! How do I do this?

I have a customer that has three BCM 400 systems running 3.7. Site - A has two PRI's. The customer wants Site - B and Site - C to make outgoing calls on the Site - A PRI's. The three systems are connected with MPLS and can call between each other now. For the life of me I can't remember how to...

I'm a phone system vendor that has developed a "One-Stop Shop" for end users and other vendors that need assistance on setting up and installing phone systems as well as phone support on their computer network equipment and programming. I have many telephony techs wanting to join in on this to...

I have a customer with BCM 400 3.6. When they have a caller and they transfer to voicemail the caller gets disconnected. Any thoughts? I looked on Nortel's web page but didn't find anything on this issue.

I have a customer that has a BCM 400 3.6 at one site, a BCM 400 3.7 at another site, and a BCM50 2.0 at a third site. They are all connected by MPLS. The question is can Network Paging be set-up on this configuration? Any help on this would be greatly appreciated.

I have a customer that has three site. One has a BCM 400 3.6 (main site), one has BCM 400 3.7 and one has a BCM50. Customer just installed a MPLS network and they want to retain 3 digit extensions at each site. Is there anything special I need to do to make this work? When I dial a extension...

I have a customer that has a CallPilot 150 3.1 and a MICS 7.1. They have Basic ACD in the CallPilot. The problem is that the "Not Ready" key comes on while they are on a call or just after they hang up, and never goes out until they press it. I have turned off the Break Timer to see if that...

I have a customer that has a BCM 400 at one site and a BCM50 at another site and a MPSL circuit. Which is the best way to link the 2 site together, SIP or IP Trunking? Pros and Cons.

Does anyone have or know where I can get a easy to read "cheat sheet" that shows how to program CCR, Mailboxes, Restriction filters, etc... on a BCM 400? I have a customer that doesn't get the on-line books and they call for every little thing.

I have a customer that has a Option 61c that has a PRI on it. They want to install a MICS 7.1 system for their administration offices in the same building and have the two systems connected together so they call call between systems and make and receive calls (DID)on the Option 61c. I assume we...

I have a customer that just upgraded their Right-Fax to 9.3 on a new server. Since they did that the Brook-trout card shows "Off-Line". Anyone experienced with Right-fax to help them? I maintain the phone system side.

I,m using NRU 11 and trying to connect to several different sites doing "Operator Assisted" and keep getting "RAD Did Not Respond". I have the operator verify that the RAD is working by doing "Feature 9**". The operator will do "Feature 9*0" to transfer me, I see "Connect at 12000" or sometimes...

Does anyone know how long it will take to upgrade a CallPilot 150 from Version 3.0 to Version 3.1? The software upgrade I was sent has no read-me files or no instructions.