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  • Users: lindatkd
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  1. lindatkd

    MAS & MSS not communicating

    On Sunday 2/1 4:25am our MAS had an error of "no valid response from MSS". When we got into the office Monday, the voice mail system wasn't working. Callers got an error that the system was down when they called the main auto attendant number. Both servers had power, but we couldn't ping the...
  2. lindatkd

    public unknown numbering issue

    Hi, we have 2 entries for public unknown numbering: 1. exts starting with 3 which displays 914-694-1122 2. exts starting with 37 which displays 800-549-7760 Both entries worked until Monday, 1/12. Exts 3000-3699 and 3800-3999 displayed 914-694-1122 and exts 3700-3799 displayed 800-549-7760...
  3. lindatkd

    How to find service pack #

    Hello, I've looked in the usual places to find out the service pack #--we're on Modular Messaging V3.0 It says (7.0.529.8) after V3.0 when I go to Start, Programs, Avaya MM, About Avaya MM. I know that's not service pack 7 because SP6 is 7.0.660.0 and SP7 is 7.0.686.0 on support.avaya.com. I...
  4. lindatkd

    corrupt uma file

    Hi, I was working on a submenu in my day auto attendant caller app on the MAS. It wouldn't let me save my changes; I would make the changes, save, exit caller apps and go back in. The changes were not there. I contacted my vendor for assistance. It seems they made a couple changes I didn't...
  5. lindatkd

    No * to Program option on 4610 phone

    We are setting up a batch of 20 4610 IP phones at a new location and they do not get the * to Program option. We have tried several phones and they all have the same issue. We've tried Hold-reset and Mute-clear commands but they don't do anything. Does anyone know what could cause this issue...

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