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  • Users: vantom1100
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  1. vantom1100

    How can I get calls forwarded to cell phones to answer with the cell phone voicemail?

    IPO 500 V2 R6.0 (8). Users want unanswered calls to ring their desk phones, forward to their cell phones, and finally to their cell phone voicemail. Currently they are set to forward no answer. Incoming calls ring the desk phone, forward to their cell phone, but the desk phone voicemail answers...
  2. vantom1100

    2nd line does not cover to VM

    My customer has a Partner ACS 308 processor with 308EC modules and Partner messaging. One user (Ext. 16)runs a seperate business and requires a two line hunt group on his phone (Partner 18D). The customer ordered two lines from the carrier in hunt. I added the two lines in hunt (line 5, and line...
  3. vantom1100

    MLX20L in QCC mode, buttons lock up.

    I have a customer with a 3 cabinet Merlin Legend, R7.0, V10.0, CKE4 Processor. The operator console, MLX20L in QCC mode, keeps getting locked up to where it is unusable other than to answer a call. The speaker phone, transfer, start, release, Menu, inspect buttons don't work. Tried a different...
  4. vantom1100

    Dialing extensions with Night Service on

    My customer reports that when NS is on, outside callers can dial directly to extensions in the 100-199 range (DID's), but not extensions in the 600-699 (DID's). What would I need to do to allow access to the 600-699 range? Merlin Legend 7.0 V10.0 NIGHT SERVICE INFORMATION A OPERATOR...
  5. vantom1100

    IP 500: where do you find the softconsole software?

    I've been told it's on the User CD but I can't find it anywhere. Thanks in advance.
  6. vantom1100

    Avaya wireless 3810 phone doesn't work on IP Office 406

    I have a new wireless Avaya 3810 phone fully charged, and plugged into a digital port on an IP 406 IP Office 3.2(55). When I press the talk button, it says "Aquiring Link" in the display but there is no dial tone. The installation manual Specifically says the 3810 works on IP Office. Any ideas...
  7. vantom1100

    What is the system password?

    I'm installing a brand new Partner with a 509 processor and a T1. I have to change the mode to hybrid so I can pool the lines. To change the mode of operation, I press #198 and the display says "enter the system password". What is the system password? I tried #403 but that affects telephone...
  8. vantom1100

    Merlin Magix doesn’t recognize 016MLX card

    I installed 2 016MLX cards in the second cabinet of a Merlin Magix CKE5 R1.0 V6.0. I plugged an MLX10D phone set into multiple ports on both cards and the phone didn’t work in any of them. I moved the cards to different slots but they still didn’t work. The Magix has 2 408MLX cards in the first...
  9. vantom1100

    Pool button on Partner 18D stays lit. Can't use.

    Customer has a Partner ACS 6.0 and a T1. one of the two pool buttons on Ext. 12 (Partner 18D) stays lit, no dial tone, and can't be used. All other 18D sets work fine and don't have the lit pool button. I tried a different phone set, same problem. Rebooted switch, no change. Used #314 from Ext...
  10. vantom1100

    does Partner support personalized ring?

    I know with the Merlin products you can set a personalized ring pattern on a phone. Can you do that on a Partner ACS 6.0 (6 button and 18 button phones)? Thanks.
  11. vantom1100

    Partner ACS - transfer calls off net

    My customer wants to transfer calls from their S.F. location to their N.Y. location. Is it possible on a partner? Also, I tried Remote Call Forward. Using #322 I assigned x10, added a forward button on x10, typed in the N.Y. #, but when I pressed the forward button on x10 the light wouldn't...

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