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I'm struggling to have the following work. We have an announcement that allows to caller to skip it, if they press the 1 key but when any key is pressed the announcement skips and routes on the next relevent step. Is there a way to keep the announcement playing if any key is pressed other than...

Bit of a strange one. We have a multiple site ACD with SIP for our calls. We outbound dial with the IP-Network-Region and ARS location via the appropriate Particion Group... anyway, there's the odd number that fails with the error - 'denial event 1186: Invalid number format D1=0x772b D2=0x21c'...

Hi, There must be a simple way to clear a vector other than changing it and spacing through the lines? I'm going through a big clear out and have 100+ vectors that need cleared so I can delete the associated resource. I've tried the import to change but I can't seem to get it to work. HELP! :)

I have a setup where a call queues against a skill then after a certain amount of time the call outdials to a geographic phone number. The steps are basic queue to skill, wait x amount of time then route to. When the call isn’t answered and routes out the service factor percentage on the CMS...

I've been asked to get the mac addressses of our Web LM servers... I wasn't aware we had any as in all the documentation we have there is no mention of them but I've been told we'd have them. Is there any commands in ASA I can use to locate and identify them even if just to acknowledge they're...

I was asked a question at work today and I'm unable to answer... Due to documentation I'm aware what C-Lan does but I can't see it in the CM. I list the data modules but it has nothing listed, where else could I look to loate them? Thanks

I've been asked if we can test one-x communicator softphone on our system but I'm unsure if we require a licence and everything I've searched isn't too clear. On our ACD what licence is needed, just an IP phone like our physical stations or is it something different. The Idea is to roll a load...

We have a bespoke Pause and Resume offering created for us by Avaya Professional Services that has stopped working. The design is a Linux box running the services connecting with and AES that connects to CM and our ACR. It's a crude set-up with a button assigned to a station where an operator...

Just playing about with our system which has 2 8700's in a remote site and 1 8500 locally. When I login and administer the system I log in via ASA to the 8700's, However if I lost them how would I administer the system on the 8500? I've tried changing the ASA login IP's that relate to the 8500...

Hello, Just wondering if the ACR saves files to it's server in a different format to what it outputs when you save the files off the system to say a USB stick which is a wav format? Its just the ACR and not the WFO version if that helps?

This seems too simplisctic but I've noticed I can't see what agent ID is logged into a phone other than on CMS... is there a button assignment I can add that's show you the agent extension signed into the phone?

If I set up a virtual station and have voicemail assigned to it how do I access the voicemail allocated to that station? I'm thinking rather than assigning a physical desk station I could assign a virtual one and then anyone can access the mailbox when needed rather than one person drawing the...

Hi, I want to display the collected digits on an agents phone but I'm struggling to do this. the phone is a 9650 but for the life of me I can't get it to work, the best solution I've found is adding a button for callr-info but do feel the info being displayed automatically is a better option...

Hi, We have an old Meridian that has a couple of phones hanging off it. These phones need changes made to them but I am having a couple of issues connecting or should I say finding an IP address to connect with and more importantly what software I could use if I did get connected. On looking...

I keep getting a load of errors on my ACR it basically scrolls a load of stations that aren't configured on my system. I've checked in bulk recordings and there is no sign of these extensions. However, when I go Recorder Status and then CTI Monitors I find the list of extensions with the...

Hi, on the ACR when you delete a recording how easy is it to retrieve? Also when the system purges recordings after 30 days, how easy is it to get those recordings back? These questions are based around the recordings to fall in with PCI compliance and not being able to recover deleted...

Hi, We are nearing the end of our skills/hunt groups on CM 5.2 and was wondering what the capacity, if any is? We have 2000 as a max on our system and was wondering if it's like a license file uplift and it can be increased. Thanks Jeff

OK... basic scenario, Call comes into one VDN to be answered the ANI is assigned to Variable A... Agent needs to transfer to another department puts caller on hold and dials another VDN. I want the ANI (Var A) to go with it so I try to move A to variable B but I can't get this to work and stay...

Hi, When forcing an interchange on live server to backup server is this seamless and do anyone know of any issues that occur. Also last question... am I correct in thinking this can be done by logging onto the server, checking the force interchange box and then clicking on interchange? Thanks

Hi, I've got a warning alarm on the 8700 showing an issue with one of the ethernet ports. 0 NIC0 1 WRN N Tue Aug 04 10:12:38 BST 2009 tg3: eth1: Link is down. I've tried checking and everything looks fine. Can someone advise what are the best commands/actions to perform on checking...