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I've got two vendors I'm looking at for rolling out my MPLS WAN. Anyone have experience with Logicalis or Berbee as project managers for this type of rollout? Thanks! Avaya 8720\Octel VMX300 "Sanity is a goal, not a guarentee"

I've got a KX-TD1232 and TVS200. Incoming calls ring the operator station 3 times before going to the auto-attendant. We would like to do away with those rings. Where do I find the settings in the TD1232 for that? Thanks. Avaya 8720\Octel VMX300 "Sanity is a goal, not a guarentee"

We're researching the upgrade options for our telecom infrastructure; this includes the replacement of our remote office key systems (Panasonic, Toshiba) with VoIP and PSTN capable phone systems. Since we're an Avaya shop we'd like to go with Avaya in this expansion, but we need solid advice and...

I just registered for the InAAU Conference in Texas. I've never been, so any recommendations on how to approach the experience? Avaya 8720\Octel VMX300 "Sanity is a goal, not a guarentee"

I am getting this message whenever I attempt to change a vector. After speaking to Avaya about this for several days and several different troubleshooting steps, I am struggling to get an Avaya tier 3 engineer to give me some real help. Anyone have experience with this issue? Avaya 8720\Octel...

We've been trying to pin down the source of the following issue, sent from one of our users. Note that all users mentioned are logged into Call Master IV phones, in the same ACD Skill and with a common COR on their agent login id's: 1.) Sarah Called Julie. Placed Julie on Hold. 2.) Sarah...

I use this query to populate a combo box. tblPersonnel has a many-to-one relationship with tblOffices (a lot of people can work at one office). However, some people have two or more offices they work at. To indicate this, I currently display both the personnel name and the office name. I would...

Can you use a 120A CSU for a Line Side T1? We have a IVR system we are installing, and want to make use of existing parts and pieces. We would like to avoid order additional parts #102938.

We have been approached by Qwest with an interesting proposal. Basically, we have several dozen remote offices that each have Panasonic key and voicemail systems. As they die or fall off of maintenance, we have considered replacing them with Qwest's Hosted VoIP solution, which is basically...

Greetings. I only know of one way to modify the outbound caller id for stations/logins, and that is using the ISDN Public table. However, rather than doing many entries in a table that is limited in size, can I approach this another way? Essentially, I need to take a small subset of agents out...

I am attempting to setup a scheduled compact for a database I have been working on. Essentially, it is a back end db used by multiple users. If I want to run a nightly compact and repair, I realize that I need to have the users disconnected. What is the best approach for this? Thanks.

Greetings! We had been using an Excel spreadsheet to manage our announcements, but I recently converted over to using a Microsoft Access 2000 database for managing our announcements. If anyone is interested, it is a basic package I threw together that allows you to add, edit and print...

Is a Tie Trunk simply a four wire cable for carrying multiplexed analog signals? If not, what is the 'real' definition. Thanks.

I am connecting to a remote KX-TVS200 (external Zoom 56k modem) with a AOpen FM56-SVV V.92 PCI Modem in my PC. I can actually log into the remote system via the Panasonic DOS management software (uugh), but every time I try to save a change it gives me a communication error. I have tried all...

Greetings. I have a project where I must import an Excel spreadsheet into a table, but the spreadsheet format has a single row with an ID value, and then three associated rows across four columns that go with that ID value. The end result must be a single row of data for each ID value. Example...

Greetings. This is similar to the discussion in thread923-757652. Any time we attempt to transfer to an active agent login on the Definity from our company directory in the VMX 300 the call is dropped. Can anyone give me an idea of why this would happen? Thanks.

Greetings. This problem is a bit more involved so I will lay it out in full: I have two tables: Table: InventoryTypes Field: ID, txtType, txtModel, txtStockCount, txtCurrentInventoryCount Description: List of inventory equipment types and associated info Table...

Greetings. I have an inventory data entry form with five fields. txtPhone, txtSerialNo, comboType, comboModel, txtBC This form inserts records into the tblInventory table. However, when entering the phone extension into the txtPhone field, I need to populate the txtBC field with a 'default'...

We have been testing our Queue Length settings for hunt groups/skills on a G3r v11 (also known as v1.3). We have seen the following treatment that concerns us: 1) Call goes to Queue on Skill/Hunt Group with a Queue Length of 1. 2) 2nd Call gets ACD treatment when calling the VDN that...

Greetings all. I have been looking at this code for a bit and I am uncertain of where I have gone wrong. The message box reflects the folder name changes accurately but I never see the counter go beyond 1. This is the only area of the function where the counter value changes. Go figure. This...