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We use scripts to change our agents skill sets "on the fly". We do this in groups of three to five. The issue that we have is that after awhile, the scripts and the two real time reports will stop functioning. In order for us to complete our work, we need to go into task manager, and select a...

Is there a way to run reports on a group(s) of VDNs in Avaya CMS? There is no dictionary item to create a VDN group, but we remember utiling these VDN reports at another job and we beleive the agent group was used to define the VDN group. Can this be done? We created a VDN group with the agent...

I have been trying to have some scripts run automatically via Scheduled Tasks in the control panel. I can get them to run successfully if we run them as daily, every half hour. However, due to certain constraints, we need them to run M-F, 10:01 AM to 7:00 PM every half an hour. When we set up...

Does anyone know if it is possible to play an audible alert (like a wav file) when a certain threshold is reached for High Caution and High Warning or would I be upsetting the harmonoius feng shui of CMS ? Q-Bert [sunshine]

We have a question regarding utilizing scripts for our call center. We have developed several scripts for our agents reflective upon business need and we have some questions: 1: Does the user need to be logged in order for a script to run. For example, If I have an agent that is not due in...