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All the sudden a T16 set wants a password before it will display the caller id log. Where is the setting to turn this off? Thanx!

I am having issues programming the PRI on a MICS 7.1 software for outbound service. Under DestCode, Rte:001 the only two options are '00" and "ALL'. I believe this needs to be set to '01". An automated recording comes on that says your call can not be completed as dialed. What am I missing? Thanx!

I cannot find in the Installer's Guide where the General Delivery Mailbox is set. Currently messages being left after hours that are suppose to be in box 100 are going to another extensions box. What am I missing? Thanx.

I just installed a CP 150 and after initializing it won't let me into the administrator mailbox '1020000' It is set to NVM and I'm using a telephone set to program. What am I missing?

I have a Call Pilot 150 where the CCR and IVR on 2 of the 4 ports have stopped working. All 4 port lights are on. The system will answer the lines as programmed, but when you try to enter a extension to transfer or select a CCR option it is dead air. It does not disconnect. All other options...

I have a 0x32 w/ 7.1 software. I forwarded one extension to another. However the Call Pilot 150 voice mail picks up on the original extension dialed and not the extension forwarded to. Is there a setting to change this? Thanx

After my previous Call Pilot 150 crashed and and lost all the key codes, It would appear to be a good idea to back up my new one. I am trying to connect to the call pilot manager to back it up. However when i connect the patch cable to the call pilot and my lap top and enter the default adress...

I have a Call Pilot 150 with v1.1 software.I had an employee leave and when deleting her voice mail box she had over 1,300 new messages. I attempted to delete the box and the system got 'hung up' on Feature 981. when I attempt to log into Feature 983 it will not go to "Log". The set continues to...

Does anyone know the 3 digit feature code which resets the T7406 back to factory default? Is the security code stored on the telephone and the transmitter? I am trying to replace one defective handset with a functioning set from a different location. I am fimilar with setting and transmitting...

I have a Compact KSU with 4.1 software. This weekend it would appear the line card failed as all sets read 'Not Inservice' when you select any line. Further a alarm 52-2 appeard. I followed the steps of replacing the amphenol cord and confirmed the card was seated correctly. This is the second...

I want to add a new agent using telephone set setup to the ACD on a Callpilot 150. I cant seem to find this in pdf format. It is not covered in the ACD supervisor or agent's guide. When I go into CC ADD agent it will not display the IN button after login. Thanx

i have a call pilot 150 that i upgraded from a nam. the nam had the capability to play the caller id info in the message envelope. the call pilot will just give the date and time. is there a setting i am missing on the call pilot to get the clid info? the cp software release in 01. thanx

On outbound calls when you attempt to transfer a call directly into a voice box using feature '986' the voice box greeting does not play but rather "Please Enter The Mailbox Number or Press Number Sign For The Directory." The set displays "call transferred" but the phone locks up displaying the...

i have a cics w/ 4.1 software that is doing crazy things since i installed the 8 port station expansion card. 1. if you unplug any set and plug it back in the indicators continualy blink. u have to power the whole system down and back on to get date and time. 2. the time is not keeping up and...

iv got a compact ics that i recently added the 8 port station expansion card to. now there is a delay on all sets when you press the line or intercom button of 2 or three seconds before you hear dial tone. is this a software or hardware problem? thanx.

i had previously upgraded some t7406 sets to the 'e'version on a mics 5.1. i was so pleased with the extended range i deceided to add a unit at my other office with a compact cabnet. this install isnt going well with the programming. despite setting the set for 2 i/c i can only get in to display...

iv got a combo expansion card to get more stations out of my compact icu. when i install this card where do the sets appear on the block? underneath the orginal 16 stations? i would assume power down before i install the card in the switch.? thanx!

i have a 8 port nam which has stopped operating. the yellow 'hard drive' light remains steady on the front panel. when i put a monitor on it to look at booting it stops and displays: A:C: OS/2 !! SYS02025 OS/2 !! SYS02027 any suggestions on resolutions? thanx!

trying to forward an ATA line off site on a MICS . i have a pri. you flash the line, dial *4 9 then the number. it still will not forward to the number. what am i missing? thanx.

i just upgraded my software from 5.1 to 7.1. some told me you can change the soft keys underneath the display. what heading is this under? thanx!