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  • Users: drbitta
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  1. drbitta

    Grouping split/skills into one split/skill for overall report

    Hi Can anyone tll me how yo group split/skills together to get one split/skill. You are then able to report on one split/skill and the totals would be from all that have been added to it and still possible to report on each individual one
  2. drbitta

    how do you import sound into lotus notes

    Hi There Can anyone tell me how to import sound into Lotus Notes For Email notification I can see the available sounds however not sure how to import a new one.
  3. drbitta

    Cisco Phone 7970

    Hi there I have a problem with 7970 phone where it will seem to reset for no apparent reason the lights down the side will light up all at the same time and the screen will go blank. If the user is on the phone at the time they will not be able to speak to the person on the other end of the...
  4. drbitta

    VAL Board

    Can anyone tell me how to import a wav file onto a Val board
  5. drbitta

    Duplicating station Buttons

    Does anyone know a quick way to provide the same button config on 6416 telephones. I know you can dup stations however that still does not change the buttons and the stations I am talking about already exist they are not new. thanks for your help guys
  6. drbitta

    importing whisper

    Please can somone tell me how to import a whisper on a definity high reliabilty v11 It is in a call centre

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