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Hi,http://www.tek-tips.com/threadminder.cfm?pid=851 We have a customer who requested that when they use a 9 for an outside line that we do not show caller line ID. So we have blocked it at the route pattern level: Calling line ID Presentation set to 'Restricted'. The customer came back saying...

Hi All, We have an office in Belgium. When they press the directories key on their phone to see who has called, it doesnt allow them to dial external callers. The issue is that the leading 0 is missing from the numbers. So if they get a call from 0215001000 it shows 215001000 and does not...

Hi all, Can anyone tell me where I can find the config that relates to where a call goes when a DDI number is called that is not configured as an extension in CUCM v7.1? We use extension mobilit/UDP's for users extensions. Thanks

Hi, We have a number in our Kuwait (Call Manager Express) office that we would like to go to different numbers at different times of the day. Is it possible to have a voice dial-peer with time periods and different destinations? 3456 dialled between 08:00 - 14:00 goes to Dubai helpdesk 3456...

Hi All, I currently have a linear hunt group setup where the first extension is setup as an MCR on 3 M3904 phones. So it rings on all 3 phones at the same time and can be answered by anyone there. When they go to lunch they want to be able to forward this extension to someone else's phone...

Cisco Call Manager 7. We have a reception number in our Dubai office (6100) that is forwarded to Unity. I am not very knowledgable with Unity but can see a call handler called 'Dubai Reception' which points to a Hunt Pilot > Hunt Group > Hunt List consisting of 2 IP phones: 6105 and 6106. So...

Hi All, I have been tasked with finding out how many calls we make between our Australian, European, Asian and ME CUCM Clusters, so that I can sell setting up intercluster trunking between them for cost savings. I know the benefits of SIP trunking do not just stop at cost savings, but...

Hi All, We have Cisco Unity Express in our Riyadh office but the default (and only) language available is Arabic. We have English speaking customers and users so we would like to add English to this we do not know how to go about it. Can anyone advise? We have a 3rd party supplier who...

Hi folks, I am using CUCM V7 and would like to know if you anyone knows of a way to bring up a list of user profiles or DN's assigned to a particular pickup group? I can see where you can search for pickup groups configured and where you assign users/DN's to them, but there doesnt seem to be a...

Hi All, I have a 7961 Cisco IP Phone. In CUCM (7) I have a UDP setup for our Netherlands office so I can replicate being a user. The CUCM also supports our Prague office. So I decided to create a Prague UDP so I could switch between both for testing etc. Unfortunately, since I created the...

If our users change the screen resolution to 150%, when they receive an incoming enterprise voice call they do not get to see the Toast pop up to notify them, resulting in missed calls. It works fine at 100 and 125. Our Lync client is version 4.0.7577.4103 We dont unfortunately have other...

Hi All, In our Abu Dhabi office we have Call Manager Express and 2 fax lines setup as ATA. The two fax machines are being removed and a large Ricoh multipurpose all singing and dancing machine is replacing them. How do we forward one fax line to the other so that they can be received on 1...

Hi, Issue is with the delay on team-calls. When adding team call members you should then be able to specify 0, 5, 10 or 15 seconds delay before those members phones ring. We set it up on a number of users at 5 seconds and then decided to change it. When we went back in it was greyed out and...

Hi All, I have a user setup who when he logs into his PC it doesnt unlock his phone. Has anyone had this before? Know what the issue is? Thanks

Hi All, I am having a bit of trouble with a response group I have setup. Its a pretty simple response group and it routes as it should to the people it should. The issue is when people are answering the calls. When a call comes through to the user and they click 'accept' on the toast pop up...

Hi All, Is there a way of applying an ephone-template to a number of ephones? I am using line command rather than the GUI. At the moment I am just going: ephone 50 ephone-template 1 reset etc etc but it means going into each ephone in turn. Can I apply it to 'all' or 'ephones 1 - 10'? Many...

Hi All, When we run a switch dump and import the text file into our .xl document it does not like the DECT handsets. It doesnt list them at all. It lists all the IP sets and the regular 500 sets but not the DCS Dect sets. Does anyone have a switch dump excel sheet that would solve this issue...

Hi All, Does anyone konw how to place phones into a pickup group using Cisco Unity Express Version 2.3/Cisco Call Manager Express. I have never used it before and am from a Nortel backgroud so any help is greatly appreciated. Yet to have the training, dont you love it when they install...

We user the small Symposium SECC. Our helpdesk manager has a login so he can see stats and monitor the agents but he is now unable to login. I can login using the Administrator password. Does anyone know how to reset passwords in Symposium? Many thanks Phil

I have 2 consoles that go to ext 1699 when they are logged out and in night service. 1699 then goes to Meridian Mail. From here it goes to an external call centre which fields our calls for the weekends/after 7pm/holidays etc. I need to change the number of the external call centre as it has...