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I created a new field. I tried to place it in a spot that looks very open between other fields. The new field box turns red at some point when I drag it around... which is complete b.s. because it looks like it fits. Any takers? MANY THANKS.

Can Callpilot voicemail handle different options? ie Pressing 1 to leave a message or 2 to be forwarded elsewhere (like a hunt group?)

Anyone have suggestions for getting an alert setup so my entire team is emailed when there is a new voicemail for a certain shared MCR? I already have callpilot installed and maybe an outlook rule will work fine but that requires running outlook 24/7 on some machine. I just want to see if anyone...

Is it possible to time sync these i2002 CS1000 IP phones to a windows 2000 server? NTP? Anything? Thank you in advance.

Our remote office needs to work from home for a few days and their IP phones will be disconnected for data cabling changes. How can I forward their phones from the PBX temporarily? Thank you very much.

SRPT062 Request to register TN rejected. Registered_SBI tn = 067-02 hwid = 18001bbafb997. Anyone know what might be causing this? Also, When I try and prt dnb 7686 in LD 20, I get SCH0151. Any ideas on this as well? Thanks for all the help.

Does anyone know if this certification carries any weight? I've been in I.T. support for a 5-6 years now but don't see myself sticking to this line of work. A Technical Trainer position sounds like something I would enjoy as I've had teaching experience in the past and did well. Any kind of...

Is this a useful cert for someone interested in becoming a technical trainer?

Hi everyone, We currently have an auto-attendant that forwards to "Finance" when a customer presses 3. The problem is, I want that to forward to a number outside of the PBX (ie 555-555-5946) as opposed to the internal number it's going to now. Right now, I have it set up so that when the system...

Inventory shows we have 8 analog ports, 5 of which are being used. I don't know that any real analog lines are being used. But I know we have 5 numbers which go to department voicemails that are type 2500. I'm assuming those are it. -How can I check which are being counted as analog ports -How...

This is only happening on one sales person's account. "Lastconton" column lists N/A for all contacts except the problematic sales person's contacts. Every other sales person can see every other contact's "Lastconton" information. Does anyone know what might be causing this?

So we're in the process of getting our CDR's sent off to another company for parsing. I understand that LD40 has CDR Diagnostics but am not quite sure how to use it. I have a serial cable that connects to the "main" CLI but I think there's supposed to be another port that offers a live stream of...

I have a request to split 3500 records under a Sales Person named "Shared Office" to 4 different sales people. Does anyone have any idea how I could do this?

Hi we're on IIS6 with multiple sites for each of our countries (about 20). We're wondering how to set the interval for the IIS logs to update for each site. It seems all the sites are being updated at different times but we're trying to get them as synced as possible for reporting. Any kind of...

I have a SS4.0 CS1000. We have an old 2033 that works, a new one that just got shipped doesn't send out voice but receives it just fine. I posted this a week ago but I now think there's a firmware incompatibility with this new phone and our slightly older system. We could 1) Load the new...

Have a CS1000. Anyone know how I can find the IP for the tftp server (or where to see if we even have one?) Thanks, Allen

I asked our regular vendor for 20 more additional VM licenses for our Callpilot Server/CS1000 4.0 and got this as a quote: --- "I have attached a quote for 20 mailbox expansion w/ release 5.0 upgrade. You put upgrade to 5.0 in order to add mailboxes." Multimedia Mailbox/Voice-20 ~$1400 3.0/3.0...

We purchased a new 2033 (our second Polycom phone). On OTM, when we set it as an 2033 template it thinks the phone is a 2001 and it doesn't work. We set the phone as a i2500 (which our other, working polycom is set to) and it only took audio in, but no one could hear us when we were speaking...

When someone dials into a certain DID which is tied to an MCR on our BCM400, I would like the Caller ID on the phones that this is ringing to to be a certain word, "Wholesaler" to be exact so that those who answer know what type of business is calling. Does anyone have any idea how I can set...

I have a phone that has automatic call answer set to it, though I'm not sure how it happened. Does anyone know what this code is? (ie CFWA)