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  1. 2pair

    MAX Counting Calls That Symposium Does Not.

    Recently upgraded from MAX RLS 8.0 to Symposium 5.0, then upgraded 81C from 25.40 to Succession 3.0. To verfiy Symposium info I ran an Agent by ACD-DN Performance report using MTE. This report listed 2805 calls taken in various queues by Agent ID 0. We have always defined agents using four...

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