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We're planning on using Microsoft Teams Voice next to Avaya for a couple of teams. These teams use the same DDI-ranges as the Avaya. Our serviceprovider programmed the SBC in a way that if a call to a number is denied by the Avaya (=does not exist), it is then routed to MS Teams where it can be...

I have a huntgroup with four members and I instructed them that, if they don't want calls from the HG, they should actuate 'send-calls' on their deskphone. Only problem is that if they do so, they are also not available on their individual number. Is there a way around this without making the...

Enduser calls me and says nightservice doesn't work - how do I check is she actually activated the huntns ? We're on CM6, extension has huntns button defined.....

thread940-1582875 I'm trying to download tlpeter's link in the thread above. https://tlpeter.homeserver.com/IPOffice/Documenten/sip_extensions_en.pdf Can I get it from somewhere else ? Sekitori

We use a number of these sets in our company. My concern is about the display - all of the defect I've had so far had a broken display. Is this a weak point maybe ? Any of you had any experience with this ? Im trying to find replacement-displays 'coz having them repaired is just a few euro's...

I have a huntgroup with CMM voicemail. Calling directly to the huntgroup routes the caller to the huntgroup's voicemail just fine but calling to a member of the group that has a coverpath back to the huntgroup doesn't. Is there a trick to get this working ? We used to make a VDN out of the...

Someone in our company wants a caller to be able to rate a call after he/she finished talking to an employee. Anybody know if this is possible and how ? We-re on CM6 and have aura SM/SMGR with CMM. kind regards, Sekitori

Is there a char i can insert in a dial string to execute a pause (like 'old times' ATDT0wXXXXXXXXX) I need to dial a system from the contactslist on a 4610 that doesn't buffer the DTMF codes sent... regards, Sekitori

We're using Aura CMM to record messages that are actually interviews with clients. These messages can last for up to an hour. I've modified the mailbox to hold messages of this length, but I cannot get rid of the 'for help, press *4' after one minute. Recording continues for another 3.5...

So I have an external call coming in on my Ascom i61 SIP VoWIFI, through the SIP trunk on SM. I want to connect them to party three on CM (6.3) On this set I then choose 'make new call', I call party three, connect to that party, 'announce' and then connect one and three. Works fine, party one...

Is it possible to upload an audio file to audix ? We would like to have the welcomingmessage of a number of users recorded by a professional voice and then upload it to Audix. Our servicecontractor says it cannot be done. I say it's linux and there's probably a wav file with a certain format...

Hi all, I have a new 46xxsettings.txt and screensaverlogo's on my http server to be loaded on 9620's and 9608's, but they don't get loaded when I reboot my phone. (pull the POE-cord, toggle POE switchport-power or busy/release) It does load 96xxupgrade.txt and 46xxsettings.txt, but that's it...

I'm thinking of switching a couple of users over from using a deskphone to using a softphone. I would like to know what you would give them (or gave them...) to make a call - a pc-like headset using the audio ports on the PC or maybe a 'handset' using the USB ? Any experience/hint/tips...

I have a company logo displaying on our 9620's when these are inactive for a while, but the logo won't display on our new 9608G's. Could that be because these need a different layout/size or whatever ? Anybody know what the requirements are for these sets ? Link? regsrds, Sekitori

I set up the WIFI handsets to get an IP-address from the 10.20.121.XXX range. In the IP-NETWORK-MAP I map this range to Network Region 8. In IP-NETWORK-REGION 8 I specify the udp portrange to use (2048-3096). So far, so good, but sometimes the wifi set will use a port outside the defined...

Is it possible to change the announcements and/or menustructure on CMM ? We want to play option 5 in the main menu (change pin/name) but not have users hear the entire 'extended' menu (*4) And how about changing all the audio for better sounding voice [blues] I have looked though the forum...

We just got a new CMM 6.3 and I noticed that it can be used for faxing into a VM-box and have it sent to someone's mailbox. So, I have enabled general fax options on CMM and created a VM box for my DID number with Fax Creation = Yes option and entered my email address. Do I have to program...

We have cli on outbound calls, but some of my co-workers want to mask this, depending on who they are calling. How do I implement this on our system ? We have CM6.2 - is there a feature code for this ? regards, Sekitori

I have a G650 that needs to be reconfigured for use on a different location/subnet/PN. What steps do I need to take to configure this machine ? I have one with IPSI,CLAN,MEDPRO and a number of analogue phone cards and one with CLAN and MEDPRO and a number of digital phone cards.... Dunno if...

We have a number of Ascom i62 wifi sets that have OPS on their off-pbx mapping, where other extensions have EC500 to their cellphone. This was installed by a third party but they cannot explain what it does and why it's necessary, just that is has to be there... Needless to say that this was...