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  • Users: riddum
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  1. riddum

    MICS WITH CALLER ID CARD TO WORK!!!!

    Here’s the situation: I’m having problems trying to activate a customer’s Caller ID on a MICS Phone system, system version MICS SP: 30 DEC12 NAT running software version NAMICS 7.1 FL.. I purchased a Caller ID card from one of our suppiers. I plugged the unit out, installed the card in...
  2. riddum

    Followup on Hunting Arrangements

    Thanks for the replies! By the way the system is a Merlin Legend R7 and the Voicemail is MLM007. Yes, a customer was asking me about this. He told me that their phone system (Not a Merlin system) was able to go to voice mail when all lines are busy. By your replys I guess that I'd have to...
  3. riddum

    Changing the Hunting Arrangement

    How do I redirect incoming calls to voicmail if no lines are open. Appreciate the help!
  4. riddum

    Line 1 Not Rolling Over To Line 2

    Hi everyone! I'm really enjoying reading this site. I have 2 questions. The first one has to do with rollover from line 1 to line 2. I have a customer that says that when line 1 is being used calls are not rolling over to line 2. Is this a phone company problem? Or is there a setting...
  5. riddum

    No LED lights and no dial tone on line 1 and 2

    Hi! I recently installed a Merlin Legend system. The customer has 2 lines and everything was working fine. The customer mentioned that the green LED light stays on for about a minute when they've completed a call. ie: They've put down the handset but the green light does not go off...

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