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  • Users: rdpayne
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  1. rdpayne

    Direct Dial to voicemail with Nupoint

    Is there a way to set up Nupoint so if I have a DID programmed to point to the NP Hunt Group on the MCD side, can Nupoint recognize the user's cellphone (for Dynamic Extension for example)
  2. rdpayne

    Running 5550 IP Console on Windows 8.1 desktops

    Has anyone successfully installed the latest version of 5550 IP console on a Windows 8.1 machine? We can see it install, but when running through the wizard, it fails at the registration, even when we assign the MAC address against the console's dn. We disabled the firewall also on the desktop...
  3. rdpayne

    CCS Trace Log Reader

    Does anyone know of any type of CCS Trace log reader that's available out there? Using the Maintenance Command CCS TRACE ENABLE CONTINOUS is fine, but on a busy system, there is a lot of data to try to capture and sift through.
  4. rdpayne

    200ICP Losing SYSID

    Has anyone heard of a 200ICP losing its sysid? I've got a CXI that I wanted to move from 200ICP to MCD 4.0. I've got a hard drive installed and the software loads fine. on the amc I am able to remove the hardware Id from the arid for the 200icp and then apply it to the MCD 4.0 ARID. But when...
  5. rdpayne

    Question on signalling versus RTP on Teleworker phones via MBG

    Trying to get a good answer on the actual signalling and RTP flow between MiNet teleworker phones and MBG. Teleworker IP extension dials internal IP extension. Teleworker is 'always on' with MBG public IP address. SSL (I believe) signalling to the RTC on the LAN via the MBG. RTC finds...
  6. rdpayne

    MCD 4.1 Outoing Call Timer

    MCD 4.1 SP2 It is possible to enable an outgoing call timer on the ip sets for calls across a digital link?
  7. rdpayne

    911 Emergency Notification across IP Trunks

    Is there any way to allow an attendant console across an ip trunk to receive emergency call notification for sets on the other side of the ip trunk. We can set up DSS/BLF with a feature directory number once we cluster the elements together, but can you set up emergency notification if the 911...
  8. rdpayne

    AMC and Upgrade to Version 7.1

    Newbie question- We are upgrading a customer (first to 7.1) and during the version upgrade process we need to change the password. Do we go through the AMC to complete that? Thanks.
  9. rdpayne

    Hunt Group Timer

    We have a customer on a 3300ICP. They have a set of users who will all answer the same multiline appearance on their phones. Currently, callers call in, get to an acd, then there is an interflow digit they can press to get to a second group. This "overflow" group is simply a hunt group with...
  10. rdpayne

    RAD ports not answering or tearing down in time

    I recently added an office to a MITEL 3300 ICP. I have a very simple acd path in which the first rad greeting gives the main greeting and the interflow options. They have very high call volume, so I have 5 RAD ports in the hunt group. I have set the COS to specify those ports are a RAD...
  11. rdpayne

    Add Link to Site Failure

    Our sharepoint portal was running fine until about 2 weeks ago when the portal admin ran the latest Win 2003 udpates to the server. Now, while everything else seems to be working fine, we are unable to add a link to a new site. The sites are getting created, we can manually browse to the site...
  12. rdpayne

    Named Tag Group Forwarding to MLAA

    I am able to get a named tag hunt group to display just fine when sent directly a line on a set. What a customer wants is to have one MLAA, with several different DID's pointed to that mlaa. They want the different DID to label differently when displayed on the phones. I thought I could...
  13. rdpayne

    Teleworker Phones Not speaking to each other

    I have two teleworker phonws which are working fine when calling into the main office. But when I try to call each other, they ring through but no audio. They are in the same suite of offices, but on two different subnets and they both are behind the same firewall. Any ideas?
  14. rdpayne

    High Volume analog remote sites

    We have a 3300ICP and we are hosting different tenants on it. One of our new folks coming on has asked about getting a set with local dial tone in another state, but routing inbound calls to it across IP to the main controller. I first thought perhaps a SIP gateway would work. Does anyone have...
  15. rdpayne

    Nupoint and other VM Servers

    We are looking at pushing out more of a tenant based system with several autoattendants beyond what EM can do. Aside from the NUPOINT, does anyone have any additional recommendations for vm servers? Thanks. rp
  16. rdpayne

    Multiple Extensiosn to One Mailbox

    I found a great thread from last May (posted below) which has some good instructions on how to do this. I understand why it should work, but the problem is that the rerouting is sending back to the autoattendant. This is what I done: Set up (both ways) phantom extension / phantom hunt group =...
  17. rdpayne

    Multi ringing for ACD group

    We have a customer who is requesting that they have an ACD group set up so callers wait in a queue, but that all phones ring at once, not round robin. I thought defeats the idea of a call center, but otherwise, how can I get all phones to ring in an ACD group? I can't as far as I know have...
  18. rdpayne

    Call Transfer to another PBX

    We have a customer who asked if they were getting billed for calls transferred from one location to another. For example, a call comes in, received by their 3300ICP, the operator transfers the call to another outside location in another city. Once that other location answers and the operator...
  19. rdpayne

    Call Park - Announce

    We migrated from an older televantage system that is a far cry from the 3300ICP we have now. The one thing our manager still liked of that system that I don't know how to provide is call park announce. Basically, caller calls his extension, it gets his mailbox first, the caller states their...
  20. rdpayne

    5550 Console Call Rerouting

    We have a customer who we had set up for call rerouting on their operator console to roll over to a group. Now that group has decided they don't want to take any operator calls and we've been asked to set up alternate routes that the operator decides on daily. The only way I know of how to do...

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