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- Users: JrContractor
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External CLID on Symposium
In SCCS, we would like to route calls based on the CLID but having problems in Symposium obtaining the External CLID. Currently callers are routed through Mer Mail (menus) to route the caller to the call centre and the CLID that appears is the Queue # for Mer Mail. The external CLID appears...- JrContractor
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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Symposium - Call Distribution Problems
Hi - I have a location that are having call distribution problems. The calls are not being distributed correctly to the longest idle agent. The location has Symposium Rel 4.0 (has the latest Peps) The agents have call forcing without any call forcing delay timer. The scripts have been...- JrContractor
- Thread
- Replies: 7
- Forum: Nortel: Symposium call center solutions
