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  • Users: theshrike1
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  1. theshrike1

    Emergency Location Extension can't find?

    Hello, I need to delete a station 3027, but when I try it says "object in use, please try later". When I "list usage extension 3027" I get Used By Station, Type 1 Station Extension, Key 1 3027 Type 2 Emrgncy Loc Ext, key 2 blank. I list all stations and went through every station looking for...
  2. theshrike1

    Bridged Appearance "Pin" button placement control.

    Hello, Is there a way to 'Pin" a bridged appearance button on the phone display so that it does not automatically place itself below the last call appearance button and move any other buttons down the phone display? I'm adding a bridged appearance button for the first time to all our call...
  3. theshrike1

    CMS VDN Call Profile service level increment question.

    Question? If I setup in the CMS VDN Call Profile Setup screen Increment 1 as 0 to 6 seconds and Increment 2 as 6 to 12 seconds and there's a 6 second call would it be under Increment 1 or 2?
  4. theshrike1

    Multiple Service Observe solution needed.

    Hello, I'm looking for any solution for training purposes to have more than just one person "Service Observe" or listen to an incoming call on a Station, VDN, and or Agent. It appears that with the Avaya Service Observe feature only one person can Service Observe at a time on a particular...
  5. theshrike1

    Creating CMS Custom Multi-Skill Real-Time Report using Screen Painter

    Hello, Problem: Not finding a solution for creating a Custom Multi-Skill CMS Real-Time Report. Question: Is it possible to create an Avaya CMS Custom Real-Time report using Screen Painter only (We don't have Report Designer and I don't want to pay Professional Services either) that can accept...
  6. theshrike1

    CMS Inteval report problem

    S8500 CM 2.0, CMS Supervisor V11 I'm investigating why the CMS Historical VDN interval report shows some half-hour intervals where the row shows zero amounts across all columns? I would like to know if these are real calls or not and why can't I see them on the report? Normally if there are...

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