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  • Users: kimmiejoe
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  1. kimmiejoe

    Call Accounting & ANI

    In our call accounting software (TAPIT) I don't see any incoming digits on the reports even though I see them on my phone display when the call comes in. How can I make this information appear on my call accounting reports? Thank God for this Forum, Kim
  2. kimmiejoe

    Multiple Agents / One Phone

    I'm sure the answer to this question is as plain as the nose on my face, but apparently i have deminished sight. Suppose there are 3 ACD Agents on 3 different shifts sharing one phone. Of course I can only program one agent on the actual phone, but the three agents log into this phone. When I...
  3. kimmiejoe

    Music On Hold

    We have a new music on hold vendor and now the volume is very low. I checked the NTPs for a way to control the volume in the RDB, but I don't see anything. Is this possible or can it only be adjusted on the MOH Unit? Kimmiejoe
  4. kimmiejoe

    Meridian Mail

    Occasionally when a user is in their voice mail box, the message is "ringing", then twice someone actually answered the phone. Can anyone explain why that is happening? Is that something I should be concerned about?

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