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  • Users: mklein76
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  1. mklein76

    Can't Dial I2050 When On Make Set Busy

    This i2050 set is built as an ACD phone. When I set it to make set busy so calls go to vmail and I call the extension internally, I get a busy signal and it says "destination busy" on my phone as well as when calling the DID I get a busy signal. Here's the printout of the set. DES 160008 TN...
  2. mklein76

    How To Forward Internal Extension To Fax Server?

    We have the CS1000E and T. I direct external calls to the fax server using cdp entries to route to the TIE line connected to the fax server which is on the T side. I have phantom 500 sets built to dcfw to the old analog ports on our old fax server but I still want to retain the ability for...
  3. mklein76

    Outbound Round Robin Dialing of Trunks?

    Lets say we have 3 T1's each from a different provider. Provider one is accessed by dialing 9. Provider 2 is accessed by dialing 81 and provider 3 is accessed by dialing 86. The reason we do this is that we represent ourselves differently in terms of caller ID plus for fault tolerance reasons...
  4. mklein76

    VOIP Branch Call Quality Issues

    We have CS1000S at the main office, full voip, CS1000B's at branch offices and symposium 5. Branches are connected to the main office via MPLS network with QoS and calls travel from the main office where Symposium resides to the branches over virtual trunks. We get intermittent complaints...
  5. mklein76

    Symposium Report on # of Agents Logged In?

    I'm trying to determine some average and peak amounts for agents concurrently logged into the system over a period of time. Are there any canned reports available for this in the web client? Thanks. Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin
  6. mklein76

    Changing Zone of Virtual Trunk Members

    I need to change the zone of each member of my virtual trunks for each of my branch sites. I was given instructions by a Nortel tech to go to ld 14, chg, type tie, put in the TN, and change the zone. But when I get to TN and I put it in, 81 00, I get an error. The virtual trunks are 81 0 00...

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