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  • Users: jamcb80
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  1. jamcb80

    Upgrade from MM 2.0 to 3.1 Outlook Client

    We are in the process of upgrading our MM from 2.0 to 3.1 (with an MSS). We currently have about 30 people or so, using the Outlook client. After the upgrade is complete, is a reinstall of the client necessary or is there a service pack that we can push out? Any guidance would be greatly...
  2. jamcb80

    4610 Registration Issues

    I have an IP LSP site that is having registration issues since a recent power outage at our main site. All toll, there are 39 IP phones at this location. 20 are registered to the CLAN at our main site and 19 are showing disconnected with a download pending. The CLAN for VoIP services is...
  3. jamcb80

    VM Covering to Fax Tone

    Any help or direction would be greatly appreciated… I have a location that presently has two phone systems: a Nortel Meridian and a Definity S8500. The Definity has one MAS 2.0 and one MSS 2.0. The Nortel is using Meridian Mail. These two systems are connected via Q-sig T1. The switchboard...
  4. jamcb80

    Test environment 1

    I am having a new port network installed today. However, before the work began, one of my UPS' died and knocked out my C carrier. (3 T1s and the digital cards for the CEO and CIO's phone reside here...) Anyway, my BP logged in today and ran the command Test Environment 1. 7 minutes later...
  5. jamcb80

    .net issue

    Having a slight issue... I had to install an application that required .net 2.0. Since that install, the wizards on my Perform (9.0 which required .net 1.1)will not work. I have tried uninstalling both applications, both versions of .net and I have also installed SP1 for 1.1. Still, I can...
  6. jamcb80

    VOA and CCE Issues

    I have a weird one here... Agents are hearing the zip tone, a VOA for call type and then it is taking an additional 4-5 seconds for the call to connect to the agent. Additionally, in some instances, the VOA will stop in the middle of the announcement and start over before sending the call to...
  7. jamcb80

    Meet Me Bridge

    All, Ran into a slight issue… I setup a couple of meet-me bridges for some of our executives and consequently, they love them. However, we are only running CM 2.1 and the 6 caller limit is becoming a problem. We were planning on upgrading to CM 3.1 in June of 07 which will eliminate this...
  8. jamcb80

    Avaya CT Client Error on CLS

    Need some help here... Anti-virus was just upgraded and since then, I am not receiving any recordings. I get the following error on the Avaya CT client on the CLS Server: CAPI - Connect Failed - Status is - 2 Has anybody seen this? Thanks in advance, Joe
  9. jamcb80

    Bridged Appearance Issue

    All, I have several (5 or so) admin assistants that have access to the CEO's extension. Roughly 2 or 3 times a day, two of them will pick up the phone at the same time--or seconds after--so the outside party and the two admins are conferenced together. They all need to have this number so...
  10. jamcb80

    MWI Delay

    I have several people complaining about the delay for the indicator compared to when the message was left. Sometimes the complaints range from 5 minutes to 2 hours. We are using Q-Sig for the T1 and MWI and those that are complaining are located in the same facility as the MSS and MAS. Any...
  11. jamcb80

    2420/2410 Speaker Phone

    I have just converted about 20 people from Nortel phones to the 2420/2410. I am getting a great deal of complaints relating to the quality of the speaker phone. Namely, it is too sensitive and picks up a tremendous amount of background noise. I myself have experienced this as well. The...
  12. jamcb80

    Tone Before Coverage to VM

    Does anyone know how to remove the tone before a call is directed to VM? I just did a new install and this was the biggest complaint that I received... S8500 CM 2.1. MM 2.0 Thanks in advance, Joe
  13. jamcb80

    MWI and ACD Agents

    We have several call center reps that have voicemail yet log into CMS all day. When logged in, the light will not go on. As soon as they log out, the light appears. I have tried using aut-msg with their extensions to see if they could at least get an indication that there is a message...
  14. jamcb80

    Trunk to Trunk Issue

    I am having an issue with transfers: I have an ISDN (tru #2) feeding all of our 800 numbers which is connected to an 8500 (cm2.2). One 800 number is routed to an another call center in a different location (8300 LSP). The 8300 has a VDN that the reps use for a local office where there are...
  15. jamcb80

    CCE Agent Greeting??

    I know that you can use 'Agent Greetings' with the IP Agent but does anyone know if this is possible with CCE 2.0.1? I would hate to use both applications just to have one small feature (plus I do not want to buy the additional licenses...) Thanks, Joe

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