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  • Users: GenesysCGE
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  1. GenesysCGE

    Programming a 3904

    We have a call center where the 3904's are programmed with FND and HTD so all calls will not be bouncing all over the place and going back to the operator. The first line is for inbound and all phones have a roll up key programmed for outbound calls. Is there a way to program the phone to...
  2. GenesysCGE

    Connecting a modem module to a 6416D

    We have a 100A 226 TIP/RING PP AVAYA W/POWER to connect to a 6416 and we are not sure how to do this. The PBX guy is more Nortel and not sure how to do this. Anyone have any idea how this peice connects? I have never seen it myself and we are trying to walk a security guard through it 500...
  3. GenesysCGE

    i2050

    Anyone know how to get a 2050 softphone to login an acd group? Thanks in advance!
  4. GenesysCGE

    6416 add on modem

    We have a 6416 phone that we need to program a modem on and we have never done one on a Avaya. On a Nortel we use an ATA and just program on the TNB, on the Avaya we think it requires a data extension, but we are really lost on this one...any ideas? Thanks in advance
  5. GenesysCGE

    Phones ring busy instead of hunt and forward to destination

    We have several phones programmed to hunt and forward to a CDN that is set for a Genesys strategy to reroute to agents. It works fine, until the agent has both lines tied up and it will then ring busy instead of hunting to CDN. Is there a CLS that we are missing in these? CLS CTD FBD WTA LPR...
  6. GenesysCGE

    How to print out phones that hunt to particular dn

    We have several phones out there that are hunting and forwarding to a CDN (7803) and we need to find a way to generate a list of these. Does anyone know a way to printout just the phones that forward to thsi cdn without using OTM or MAT.
  7. GenesysCGE

    Nortel 81c

    We are using Symposium link for a connection for Genesys CTI. We have been having to reallocate logins every week, because the users will try to use them and every now and again one will stop working and the "invalid entry" displays on the 3904's. We do not see where any agents are using these...
  8. GenesysCGE

    Symposium Link and logins returning invalid entry

    We are using Symposium link for a connection for Genesys CTI. We have been having to reallocate logins every week, because the users will try to use them and every now and again one will stop working and the "invalid entry" displays on the 3904's. We do not see where any agents are using these...
  9. GenesysCGE

    Regarding Genesys and Nortel 81c

    We are having issues with calls passing from a Open Speech Attendant (OSA) application to the PBX and DNIS. The issue is that OSA must go through GVP first based on DNIS. When the caller is directed from GVP to OSA and says a menu in OSA the call will default everytime as the GVP menu is...
  10. GenesysCGE

    Need a phone to ring will on call ..rather than buzz

    We are trying to figure out how to make the phones ring while person is on call rather than the inaudible buzz we get now. I know it is in CLS, but unsure what code it is though. Can anyone help?
  11. GenesysCGE

    Any way to see who is using the observe key on Nortel ..without MAX

    We need to find out what managers are monitoring other using the observe key. Does anyone know a way to find this out?

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