I have a Callpilot 100 on a CICS 7.1. It is setup to have calls on all four lines routed to the autoattendant on after 3 rings. The problem is that sometimes on the very first ring, the caller is routed to the voicemail of the prime DN of 221, and other times it is routed to the voicemail for...
I'm new to Nortel phone systems. I have a customer who wants their day time calls to ring their operator 4 times before going to the AA. At night, they want the AA to answer immediately.
Currently the AA answers after 4 rings if the system is in day or night mode. I found that if I change...
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