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Customer calls every week with same problem: Line 034 is set as private to: 200 which is owners ext. 221 is reception. receptionist puts on night service and 200 private line gets answered by AA. Line 034 private to 200, Prime is 200, services group 001 ext. 200 not assigned, control set for...

Customer had a CICS 6.1 and I recently upgraded them to MICS 7.1 . They just called to say that they use to press #9009 and they would get their remote office in another state. The phone number on the other end is XXX-XXX-9009. I know it should be in services/routes/desination codes. The Telco...

CallPilot 100 3.0 SW. Call comes in rings 4 times to Ext.222 then Forwards To Voice mail box 222. customer wants caller to be able to press a button to get the company directory. Is this possible? I thought they could press * then # but that just hangs up on the caller and if they press # it...

I need target line 162 to ring directly into a Symphony call center GROUP 1. There is a monitor and keyboard with a DOS type screen. How do I program this?

I heard I could put a FLASH on a NON-DS 616 DR5 because the service providers are sending Disconnect Supervision on their end. Have you heard this too? Can all providers do this? TimeWarner, Cox?

I need a programmer for this system in Orange County, CA. Can anyone point me in the right direction?

6.1 software went bad on a CICS. After replacing with new SW I was testing their lines to make sure the answering machine on port 117 ATA would pick up and after 5 rings I got a fax tone. I trouble shot it down to the CICS is causing this tone and I changed ATA settings from MODEM to TELEPHONE...

I can't connect to a Callpilot via the serial port. The IP address was lost and advice from another tread was to use hyper terminal via a serial cable. I have a new laptop with windows vista and there is no serial port so i figured I could use a USB TO SERIAL cable, but its not working. Does...

New Install! Customer needs two greetings on there CP 100 3.0 Only one will play at a time. Two different Dentists are On Call on alternating weeks.The receptionist needs an easy way to toggle between the two. Any suggestions? Thanks, Dave

School has a MICS w/ 6.1 software. The phone is where the kids press Intercom 9 and make calls. We want to restrict these calls and have an access code for the teachers. Do we have to use COS? Thanks in advance! Dave

Just Replaced a Bizphone with a MICS 7.0 and Callpilot 100 3.0 Ext. 215 is forwarded to a home office. customer wants the option of not taking the call and have it go to MBOX 215. Evidently the bizphone did a conference call and gave them the option to press 1 to accept the call. or if no one...

Can a Call Pilot 100 SW 3.0 Answer Calls and put them in Queue for the next available ext.? If Yes, Can you point me in the right direction. Thanks

My Customer has a callpilot 100 software is 3.0. How can they save messages to their server or computer? Yes the CP100 is networked. Thanks in advance!

Forward no answer is on 3 rings. When testing, the set beeps then forwards to the vmail. Kinda like a page tone. Does anyone know how to eliminate this?

I installed A new PRI on a MICS 7.0 and need the DID of a specific Ext. to display CLID info to the called party. I tried in sets to change OLI but the main number continues to show when I call my cell. I know it is possible. What am I missing? Thnaks, Dave

How can I program a button on a T7316e to transfer a call to an outbound location? It's a MICS 7.0 software and callpilot 100 3.0 software. Thanks,Dave

Does anyone Know if a MICS 7.0 can allow more than two ext. during a conference call? I tried to turn private off line one to allow other ext. to jump on the line but it only allows one ext. to join. thx, Dave