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We have CallPilot Manager version 05.01.03.05 Our HelpDesk phone mailbox is set up with Remote Notification and when a new meessage is left in the mailbox and there is no on available to answer and login to the notification alert the notification itself is being recorded as a message? We came...

There is a load in the CS1000 to find out the last date/time a TN showed any activity on it but I forget now how to do it? Does anyone remember? I'm doing an audit against my CDR system to clean up extensions that aren't being used anymore in the CS1000 so if I come across a DN/TN that hasn't...

We pay for the Avaya Pass Program that entitles us to support and software updates for our CS1000, CallPilot and Contact Centre Manager. I'm questioning whether our current Telecom Provider has provided us with all the sofware updates we should have on our systems and was hoping someone on...

OUR SYSTEMS ARE: Option 61 CS1000 Release 5 CallPilot Manager version 05.01.03.03 MY INQUIRIES ARE: In order to determine if we are adequately provisioned I would like to be notified (in any manner) that all channels were busy/engaged any time this occurs. Is this possible? Also, Our...

We've implemented some Voice Form Applications and they work great with the exception when the Assigned Transcribers login to pick up the Voice Form Responses the "count" of the responses goes back to "inception of the voice form creation" for example one of the Forms was created 2 weeks ago...

Employees report daily abscences by calling our AfterHour Auto Attendant > Staff select their specific reporting group i.e. Press 2 for Roads Staff > they record their name/date of call/reason for absence etc. > message is delivered to multiple staff mailboxes who need to be notified of...

We have the CS1000 VERSION 3521 - RELEASE 5 - ISSUE 00 W + IDLE_SET_DISPLAY (printed ISS from LD 22) We've installed our first couple of 1140e phones successfully and would like to know how the Directory key works and how to set up the Directory functionality. Is the directory populated from...

I know there is load query I can do to show me how many days a programmed tn has been idle/inactive but can't remember how to do it? I just know there is a way I can query this??? I ran a LD 30 diagnostics which tests all sets from the set back to the Jack and if it fails it means either a set...

I printed the Mailbox Information Report to see if a mailbox was locked and noticed a couple of things I don't understand (see screen shot below) Translation - What does FULL mean and what does TRANSF 333 mean? MB Type Directory Name Ext COS Msg Min Msg Min Msg Min dial...

I'm attempting to remove a phone from a pick up group from my CS1000 on a 2616 set and tried the following: at prompt RNPG I tried NUL and X - still shows the pick up group number I also changed PUA to PUD in COS but this only prevents her from picking up calls in her assigned group it doesn't...

I don't know what to do to program her TN to become a acd sup key? I did a key change but it won't accept SPV Current KEY 00 ACD 8120 0 8250 AGN[highlight #C4A000][/highlight] 01 02 MSB 03 SCR 3096 0 MARP I need to program it to show KEY 00 ACD 8120 0 8250...

We needed to program a new agent in our ACD queue asap on her 3904 phone so since she doesn't have the IN CALL key how does she log in on a 3904 phone?

Can anyone give me the quick and easy set up instructions to implement ROA for our main console? I had it set up years ago but when we changed from Live Answer to AA Answer of course ROA was no longer applicable. We have the ROA package, the RAN package and the Interalia etc. All I need is step...

Hey Hi! Can anyone give me the quick and easy set up instructions to implement ROA for our main console? I had it set up years ago but when we changed from Live Answer to AA Answer of course ROA was no longer applicable. We have the package for ROA we've go the RAN package and the...

I searched the net and found only the Book 1 of 3 of the "P0800557 - Meridian 1 Feature Document Guide. I have the hardcopy of the manual but would like to get the downloaded version. Can anyone help? Thank you and Happy New Year!

System is CS1000 This started this morning. Our vendor said they didn't do anything so they put a ticket into Bell to check our T1 and of course Bell said they didn't see any trouble. We had the same problem last week at another location after they upgraded our phone system and then on the...