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  • Users: afrchilli1
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  1. afrchilli1

    Supervisor phones

    1:Is it possible to make outbound calls from a supervisor phone without logging into the queue? 2: Can supervisors observe agents without loging in? Any advise appreciated
  2. afrchilli1

    CC6,CCT6 and CCMM

    Has anybody out there implemented this package from CCT5 & Symposium 4.2 upgrade . We're currenltly having problems with our CCT6 server with regards to dialing applications not working and the ref client not working properly under normal load conditions. This previously worked fine CCT with...
  3. afrchilli1

    Supervisor observe key

    Hi guys. I would like to know how i setup a phone to listen in on an agents conversation with a client and be able to "advise" the agent if he/she gets stuck with the client. This all happening with no interference with the agent/client conversation. I've got the phone setup to listen in...
  4. afrchilli1

    Symposium Scrypts/Skillsets

    How do i route overlow calls from the skillset queue to extention numnbers???Can anybody help me??
  5. afrchilli1

    Tracing a Call trough RDB

    Can anybody help me with the following. Trying 2 trace a cell call going out on a premicell. Have couple of premicells that has been setup to route two networx(outgoing) trough them.2 of the premicells have a lot of noice on them.How can i trace the call being made through a specific one without...

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