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Hello, We are currently running SCCS 5. Upgrading to CCM6 in the next 2 weeks. So I am clearing up the system before this, but when I try to delete scripts I get "script deactivation failed because if it currently referenced by an active/delete pending parent script". I removed the scripts...

Hello. I am trying to create a script that will allow the caller to press 1 at any time during the script to access a voice mail option. In the past I have done this at a given time interval using the following code. --------------------------- IF AGE OF CALL >=600 THEN OPEN VOICE SESSION...

Hello I have been working with symposium for almost 1 year now without any official training. Everything I know has been from reading documentation and following the examples of others for scripting. I feel I do a good job as we have grow extremely fast since the vendor first configured our...

Hello. I have posted here a couple times and always found the people that frequent this board to be very helpful. Today I have started using EVENT HANDLERS in my scripting. I can get them to work, but since I am new to Symposium scripting I wanted to confirm that there are no negative effects...

Hello I am trying to get the Average Abandon time and Max Abandon time by Skillset using SCCS 5.0. Is this possible using the standard reports? I can find the numbers I am looking for by application, but not by skillset. Any ideas? Thanks

Hello. In a script is there a method to not count a call as abandon, in reports, if the customers hangs up in the middle of certain Voice Segments? What’s happening is we have started directing calls to another call centre. So when customers call the old number and select a particular option...