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I have done a search and looked through FAQ and Avaya documentation and cannot find a list of commands that can be entered on the dial pad, e.g. MUTE73738 for reset, MUTE8378 for test, etc. Does anyone know where to find a list of these commands? System is S8710 using 4610swip phones. Thanks...

Here’s the deal: I created a VDN (X56600) I created a Vector (50) I created an Announcement (X59725) I created a Hunt Group (X59130) with 4 different extensions I have 4 phones set up in a small area with these 4 different extensions, one for each. I want to dial X56600 and hear my...

It's my Monday morning apparently. How can I build a template for a digital polycom we purchased recently. I have a template built for a regular analog polycom, is there anything different? Are they interchangable? I am on a S8710 - comm mgr 3.0.1 Thanks, Rick

Can someone tell me how to run a monthly report on our operator console showing amount of incoming and internal calls? Please. S8710 - comm mgr 3.0.1 - 4610swip phones. Thanks ahead, Rick

OK, I'm lazy. I am updating my resume' and would like a typical resume for administration of a S8710 using 4610swip phones and modular messaging. My old resume' left off with the old traditional PBX systems but I have over a year of experience with the new VOIP system and would like to add this...

Does anyone know if there is a way to turn off the back light (screen) on a 4620 set? Thanks, Rick

Can anyone tell me how much space I should allocate on the FTP server for backing up my S8710 media server nightly. We have about two thousand 4610SWIP phones in service. Right now it is being backed up to flash cards so I would guess that it would not take a lot of space. Thanks, Rick

How can I remove the "logoff" softkey from users phones under the options screen. I don't want the users to accidentally log themselves off. We get a lot of that. I will still be able to logoff the phone by dialing the code "mute logoff" on the keypad, I just don't want them to see the logoff...

Does anyone know a relatively simple way to find out what a users extension number is if they logoff their phone and for get their exten. I can go to Gedi and list stations and hope I have their name listed and then reference their extension that way or we can back track it using a port IP...

Is it possible to set up a FAC for remote activation/deactivation of call forward? I have been looking in the literature and can't find anything. S8710 comm mgr.3.0.1 Thanks ahead, Rick

Daylight savings will fall on the following days through 2012: 2006 April 2 October 29 2007 March 11 November 4 2008 March 9 November 2 2009 March 8 November 1 2010 March 14 November 7 2011 March 13 November 6 2012 March 11 November 4 For those of you who don't want to write a...

Does anyone know where to find a list of explanations for error codes you get when testing a station? S8710 comm mgr 3.0.1 Thanks, Rick

Is there a command I can use before I make a call to sieze a specific trunk group/trunk number so I can test the quality of the trunk for static, etc.? Thanks ahead, Rick

OK folks, I think I have completely lost it. I used to be able to dial our call park access code and go to a different phone and retrieve it by dialing our call pickup access code. What the !!@^&$%$&(!! am I doing wrong? I know this used to work. I must of had a stroke or something. S8710 VOIP...

I no longer do the CDR part of our system (S8710)as I did on our old system (ROLM 9000). The guy that does is having a problem not being able to collect data for station to station calls but it will collect everything else. I told him I would look into it. He has been working with Avaya for over...

Anyone want to take a chance with this one. User complains that they receive calls that display "local isdn" and it hangs up when they answer it. Also if it goes to voicemail it is blank. I think it is probably a call from a fax or something like that. I know what the local isdn is but just...

I really feel stupid for having to ask this question but here goes. What determines if a user can make international calls, COR? And where do I look to find out if I have a COR that would allow users to make international calls? If it is COR, where is it displayed? I really should know this...

S8710 / Modular Messaging 4610SW IP sets Greetings all. I am still very much in the early learning stages of VOIP and am tinkering around with different projects to help me learn more. The announcement and vector I have set up is only for my personal practice and is of no user for anything else...

I have another oddball problem that no one seems to know the solution to. (S8710 / 4610SW IP phones). When our users attempt to call a missed number from the log screen, the system will append a 1 in front of the area code. (example 713-555-5555 will dial like this 9-1-713-555-5555) With our...

I am running S8710 with 4610sw IP phones. Can anyone answer this question? When I look at the log screen for missed calls, the first digit of the area code is always missing except for the area code (713). We have a couple of local area codes here and (713) is one of them. Here is an example of...