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Starting to see these messages popping up since we migrated to a single building from two. We have a cluster and when it first showed up after moving I/O wait was high on the PUB so we rebooted it and all phones registered to the SUB but the problem did not go away. ARP timeouts are default 4...

Have another request for forwarding a single number based on time of day to external numbers. Like so: 9AM - 5PM - Forward to number 1 5PM - 1AM - Forward to number 2 1AM - 9AM - Forward to number 3 I am having a problem with the second one and Time Period. It won't let me set 5PM - 1AM as...

Request from end user to have their phone not send anything or send 'unknown.' External mask only allows digits and I tried leaving it blank but it looks like it simply appends the main number. We are using SIP and am curious if there is way to do this?

Recently brought up a new remote site with an MPLS connection back to CUCM(9.1.1.2). Remote users are reporting issues of call quality issues but only via webex calls. It seems like audio loss, jitter and digitization are a daily occurrence for them but only on Webex calls. We are using a...

This is odd. I have NPS running on dc's and non-dc's but when I try to select a specific group for a network policy I cannot see the group I want. However if I go into AD the group is there. Has anyone seen this before?

Hi I have an older system that has 18 analog lines and is having issues setting outgoing caller-id. I can't seem to find and outgoing line group and it looks like for each line they each have their own outgoing line group ID. Is that possible? Also the short code I am using is SC: 9N TN...

Hi yo, long time no post here as we have moved onto Cisco and Shoretel. However my girlfriends company uses Avaya and they recently switched from a PRI to analog lines and now they can receive faxes but can't send. I don't have access to the IP office so I am trying to help her out but its...

Hello Long story short we made some changes to one of our phone systems and it caused one of our remote sites to break. Right now all calls go to a hunt group from our remote office to our main site. However the phones at the main site are no longer there. So I need to forward any calls made...

First of all long time no see to this forum! We had a consultant make some changes to our IP office that caused a call routing issue in India. Basically when users in India attempt to call other numbers in India on the IP office system they get the message 'waiting-for-line.' There is a...

WHat is the easiest and quickest way to forward all my numbers to external number? Create an extension with unconditional forwarding and use the ICR to forward all lines to that extension? I need and quick and dirty because our PORTing request took a shit.

Due to an office move and the powers that be we are moving to a shoretel VOIP system and doing away with our Avaya system. Just wanted to say that this forums has saved my ass many times along with given me great advice and suggestions. Truly one of the best non-vendor sponsored forums I...

Ok I have the .wav file, my default TFTP dir is C:\Program Files (x86)\Avaya\IP Office\Manager but I can't type that long of directory into Manager. I guess not enough characters allowed? Right now it shows c:\Program Files\Avaya\Ip Offic Any ideas?

Trying to forward hunt group calls to an external number after 4 rings. I setup overflow and forwarded the that hunt group to the external number. But it never over flows, it just goes to voicemail after 5 rings. Can someone help me out?

Say you have a support line setup as a hunt group. A call comes in and a rep picks it up, another call comes in, does the rep already on a call phone ring as well? IE will a users extension be included on the collective ring if he is already on the phone? If not by default, can it be done?

Say your ad domain is company.com but you have your workstations registering their DNS/DHCP records in a zone called abc.company.com and NOT the company.com zone. Supposed you have your DNS search suffixes setup correctly and DNS is working without fail. Will that cause problems?

Not getting any emails when voicemail is left. When I check settings in VMPro email settings it just run through real quick and doesnt tell me whether or not its successful. I get a message when attempting to update the settings of VMPro via control panel along the lines of "there is no...

Ok. I got the serial dongle, it came with an excel spreadsheet with a button on it that created a couple sheets. The instructions say "nnnnnnn.csv - IP Office Manager import format. One sheet will be created for each serial number and an nnnnnnn.csv file saved to disk. Rename to 'keys.txt'...

Scneario: migrating to new separate domain. DC/DNS/DHCP x2 , 1 of each for both domains. When moving users to new domain how do you control old vs new DNS and old vs new DHCP? IE: IF a user is part of the new domain he should get specific DHCP server and DHCP options. No real way to control...

Running 4.2(4) IP Office and VMPro, is that supported on 2008R2 64bit? Trying to migrate it off a physical machine and onto a VM. TIA!

IE change the text/subject of the emails VMpro forwards to users?