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Skillset que while idle agents!
VIKMPI (TechnicalUser) Jun 21, 2006 I have recently experienced problems with a subcontractor who a certain times gets a large number of calls when ther eis not enough capacity in the main call center. The main callcenter has digital nortel phones while the subcontractor has nortel 2004 IP...- VIKMPI
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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Historical data in Realtime displays?
I want to do a servicelevel calculation which runs for the whole duration of a day in the callcenter. This calculation is to be done for each skillset. As the realtime display for the skillset shows data for the past 15 minutes running, i need to be able to get data from earlier in the day into...- VIKMPI
- Thread
- Replies: 7
- Forum: Nortel: Symposium call center solutions
