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I have line 2, xxx-7272 ringing in on line 3,xxx-7274. And line 3, xxx-7274 rings on line 3. I have tested the caller id on line 2 and it shows xxx-7272. What would cause the inbound call for line 2 to ring on line 3? Could this be a Telco hunt group issue?

I have a 87xx with g650 running cm 5.x. I have programmed the music on hold in analog group(1) to an analog port(02a1204). I have also programmed the group in system parameter features. I have also check the cor to allow music on hold. However, I don't get music on the any extension. I get...

I have been trying to block call from a specific number sucessfully. However, any other call won't go to vm the ring no answer. In the station form I have no cover path assigned. If one is assigned it will go to vm on block and unblocked call. Any ideas on what I am missing? Number: 1...

I am trying to upgrade the firmware on the 96xx phones to 2.0. I am using Mv_IP tel. I am static IP addressing the phone. This is the error that I am getting: 2009-02-23T14:23:57---HTTPS Auth Missing I haven't found anything that show me what this means or how to correct the issue. Any ideas...

I removed two ext 102 and 118 from calling group 772. I added ext 118 to calling group 771. I also deleted vm boxes from both extensions. When customers call into AA and option 6(call group 771) ext 118 doesn't ring. I am also unable to dial either extension directly from AA. I am able to...

Is it possible to have the following config: 308EC 012E ACS PartnerMess(2port). 400E If so what would the voicemail ports be? I have tried ext 38 and ext 39,ext78 and ext79. With the voicemail installed in slot 4 you would get a busy.

I have a customer that has a ACS R7.0. The system changes the year to 2006 about every two to three weeks. I have had the customer verify that it isn't losing power and it is not. Is there a fix for this?

I have direct connect to the Partner ACS R7.0. However, when I try to send or retrieve information: I get the box showing progress and then crashes at 2%. I have changed baud rate on my com port, flow control,8-n-1 and 7-e-1. I have found a connection that works being: 38400 baud, 8-n-1...

Is there a way to clear all programming on a magix processor to default settings?

I have added voicemail(PC Card Small) to exisiting Partner system. I get the AA to answer. However, it rings ext 10 3 times, then ext 14 rings six times, and finally to AA. During the ringing on ext 14 you still see the call flashing on ext 10. Second question: I have programmed a night...

I have a remote customer adding a 308EC to a 2 slot carrier. They are getting no dial tone on the co lines and nothing on the extesion ports. They have swapped out the card and the carrier( another 2 slot). The customer heard that a 308EC won't work in a 2 slot carrier with an ACS R3.0. Why...

I have installed a Merlin Messaging R2.5. The year is jumping to 2020. The time and date are correct. We have reset it to reflect the correct time. It will jump to 2020. Any ideas on a fix?

I have a Merlin Magix Processor r1.5 v6 in a 3 cabinet legend. I am adding Merlin Messaging. When a call comes in on line 1 the caller hears-"your call is being transferred." Then the caller gets the AA. How can I program the Magix to go direct to AA?

I have a customer that has an Audix Voicepower IS III. The system show disabled. How do we enable the system? It is connected to a Legend system.

I have an Partner ACS 7 that the customer wants to forward calls to a cell phone. I have verified that the phone is set to accept this feature #322. I have set the cell phone number as a speed dial. When I try to program the button for the call forward it only registers it as a speed dial...

I have a customer that is having a problem with a 408GS/LS. They want to determine if the card/port is bad or a telco issue. Is it possible to move the line/trunk off of the board in question to another 408 in the same cabinet without any reprogramming?

I have a Partner Mail VS R4 that the AA is not picking up. I have shut down the system and reseated the card and it was working fine. The customer called back stating that the AA was not working again. This time he does have a power light on the module. I have tried to do a System Save...

I have an ext 7160 which I renumbered to x160. This is going to be a fax number. When I dial x160 internal works great. When I dial from the outside 952-937-7160 I get a recording "Please wait extension not valid." What do I need to do in programming to access this number from the outside?

I am helping a guy in Oklahoma remotely on a Partner Voice Messaging PC Card R3. We are trying to get the night button on Station to push the call to aa. Currently the layout of the system is as follows: external call shipped off to the co aa, then you select one, two or zero. If you select...