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  • Users: kovy
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  1. kovy

    Voicemail login while on speakerphone problem

    I have a new R11 install with VMpro and a weird issue. When using the phones (95xx) to access voicemail while on speakerphone the VM will not recognize key presses for password entry, I will get a password length error (if setting a password) or an incorrect password error (if a valid password...
  2. kovy

    Embedded VM AA not playing some greetings

    500 V2 9.1/9 ICR to HG 200, 3 rings to group members then overflows to group with a phantom user forwarded to a SC that activates AA1 - Open Hours Time profile set to M-F 8AM to 4PM assigned to play "Morning" Greeting - Closed Hours Time Profile set to M-F 4Pm to 8AM & Sat-Sun 12AM-11:59PM...
  3. kovy

    IPO 412/PRI not sending "called from number"

    Hi Guys, I have an odd one - customer on a 412 (3.1.65) with a couple DS30s and using a PRI for all calls. In most cases callers were using a system shortcode for dialing, and the default called from number would populate to called parties, some extensions had user SC's to send specific called...
  4. kovy

    Bypass of account code for 911 calls

    I have an auto dealership with an older 403 on release 5.2, they want to implement mandatory account codes for the sales people's phones, so calls can be tracked by a 3rd party software program - which is easy enough, but the issue is that the 911 calls require an account code as well, which...
  5. kovy

    Embedded VM and IPO406v2 question

    Hi, Can this be done on a IPO Office 406v2 (5.0.18) with embedded VM? (Analog Trunk) Incoming call -> rings hunt group -> rings fallback hunt group -> then auto-attendant answers? Please provide any details you can if this can actually be done. Thanks
  6. kovy

    IP Office R5 SCN with R8?

    I have an IPO 500 R5 in an SCN with 2 other 500's (R5), can I upgrade one at a time to R8? I am using centralized VM, the IP500 with the VM attached would not be the 1st to be upgraded (unless necessary). Thanks
  7. kovy

    Block extn to extn calls on IPO 500 R5

    I have a multi-tenant system, all runs pretty smooth but lately one customer (ext 75xx) says that when they answer and then transfer using a USER button some of the calls go to another tenants extensions (ext 73xx), the other tenant has confirmed this, I can't see how this would happen, I have...
  8. kovy

    5610SW won't go into programming mode

    I several 5610s that when plugged in, go immediately to DHCP and do not offer '* to program', they do not respond to 'MUTE reset#'. Any ideas? I have connected the phones to our bench system and they accept DHCP from it and work but this is not what the customer wants. TIA
  9. kovy

    Centralized VM ports

    I have an IPO 500 (ver 5.0.8) it has 8 VMPro ports licensed, it has a SCN line to another IPO 500, the 2nd IPO 500 is configured for centralized VM off of the 1st IPO500. The 2nd unit shows 4 VM ports in it's resource list within SSA, but is not licensed for any VM ports, we are having VM port...
  10. kovy

    44xx series phones on release 5.0

    Are any of the following phones compatible with release 5.x.x on an IPO 412? The 412 is currently on 3.1.65 and has been for years, but the customer wants the newer release version for SIP and other newer features. TIA 4424LD+ 4424 w/4450 DSS 4412 4406
  11. kovy

    VoIP sets with 1 way audio problem

    I have an Avaya 403 on 3.2.53, along with the usual digital and analog sets, we have 8 VoIP sets (5620,21's) for the last month, about once a week all the VoIP sets will only get 1 way audio, the sets are still registered (according to monitor), you can call them and they can call out, but only...
  12. kovy

    Wireless Voip Handset for 406v1

    IPO 406 v1 on 3.2 software - any solutions for wireless VoIP handsets from the IPO? Current wireless endpoints installed are Linksys WAP54G and Cisco Aironet 1240 AG. TIA!
  13. kovy

    Voicemail Transfer with 5.0

    With 4.2 and prior we programmed direct voicemail transfer with a short code format of: code: *xxxx Feature: Voicemail Collect Tel #: #N with 5.0 the system AUTOMATICALLY adds quotes to the tel number field, ex. "#N" it does not work, it sends you to the voicemail login prompt upon...
  14. kovy

    Sip Analog Devices from IP 500

    We have an IPO 500 at 4.1.15 - will move to 5.0 when needed for this project. We have several off-site locations that we need to provide analog service to, for fax lines, SLP's and analog trunks into older PBX's (Avaya Partner). Can we do this with SIP and or VoIP endpoints? Has anyone had...
  15. kovy

    Call screening on a directed pickup

    I have a customer with a big 412 system, I recently upgraded from them 3.1.x to 4.2.x, it went pretty smoothly, but there is a big complaint. They have several office clusters, all users have a DID, when a user steps away from the desk, the other users will press a user button to do a directed...
  16. kovy

    Call quality over scn problem

    Site A: IPO 500 w/PRI/SIP trunking/VMPro/Mix of Dig/Analog/IP sets Site B: IPO 500 w/Dig and Analog Sets, the only outside connectivity is an SCN trunk to site A. At site B, all calls across the SCN are clipping, playback of any recording/message from the VM is tinny/fades in and out. I have...
  17. kovy

    Linking 2 IPO 500's

    I have an IPO 500 with VMPro, a PRI and we are using SIP trunks primarily for outgoing LD calls. I need to link a second IP 500 to the 1st 500 but the 2nd IPO will not have any trunks other than an IP line to the 1st IPO, the 2nd IPO needs to send and receive calls via the PRI and also make...
  18. kovy

    Help! Softphone problems

    I am desparate for help, any suggestions, even the most obvious, please let me know. IP Office 500 4.0.7 VM PRo Softphone ver 4.0.18 then upgraded to 4.0.20 per tech support (Catalyst Telecom) Site 1 = IPO, all Digital sets Site 2 = 1 IP Hardphone Site 3 = 2 IP Hardphones, 3 softphones VPN's...
  19. kovy

    5621SW reloading bins constantly

    Hi, IPO 403, 3.1.65 release. Installed eight 5621's over a VPN link, all came up initially, now one of them constantly downloads the same bin file ( b20d01b2_3.bin) over and over again, even after reboots and unplugging the phone. Is the phone bad or is the firmware corrupted, is there a...

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